GCM Client Administrator
Location: Minneapolis, MN, Wilmington DE, Dallas, TX, Baltimore, MD or Chicago, IL
Hire Type: Contingent
Hourly: $20-25/hr+
Work Model: Hybrid
Positional Overview
Join our client’s dynamic team as a GCM Client Administrator they are seeking a detail-oriented and proactive professional to manage and enhance their global client relationships. In this role, you will leverage your expertise in global cash management to provide top-tier service, streamline processes, and support their clients' financial operations. If you thrive in a fast-paced environment, excel at problem-solving, and have a passion for delivering exceptional client experiences, we want to hear from you. Apply now!
Role & Responsibility:
- Support the Relationship Manager with oversight of client relationships, making appropriate recommendations regarding routine internal business activities.
- Assist account representative(s) in revenue-generating activities by providing appropriate recommendations and preparing documents for meetings.
- Manage daily implementation of client strategies as required.
- Foster client relationships with assigned client base, serving as point of contact for the client; make recommendations for services to correct and/or enhance the client experience.
- Resolve problems and respond to client requests in a timely manner.
- Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.
- Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally.
- Remain current on industry news applicable to the line of business.
- Demonstrate knowledge of corporate policies and procedures related to the administrative role.
- Provide and maintain appropriate levels of controls to minimize losses.
- Provide effective support of team members as requested.
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the brand.
- Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Skills & Experience:
- Combined minimum of 3 years higher education and/or work experience.
- Loan agency, syndicated loan, assignment/trading experience
- Experience with LoanIQ
- Demonstrated focus on customer service and satisfaction.
- Demonstrated verbal and written communication skills.
- Demonstrated skills in pertinent software applications, with ability to learn new applications.
- Experience working in a team environment.
- Demonstrated interpersonal skills with ability to build significant level of trust with clients.
- Self-confident.
- Proven ability to work well with highly capable and successful individuals.
