Job Title: ServiceNow Dev/Tech Lead
Location: Hartford, CT / St. Paul's, MN (Onsite / Hybrid)
Duration: Full tie
Must have: FSO or CSM and Custom Applications must have
Job Description:
Configuration and enhancements on the ServiceNow FSO platform
Configure ServiceNow FSO Modules, workflows, applications, scripts and integrations
Document technical design, development processes and solution configurations
Identify opportunities to optimize performance and improve scalability
Develop ServiceNow FSO configurations, including FSO data model setup, PA enablement, Commercial and Servicing Lines for Insurance workflow development, etc.
Build multiple FSO related features including advanced work assignment enablement, configurations around reports, dashboards, etc.
Document FSO development, configuration and technical details & prepare training material
Lead customer discussions, demos and participate in customer's engineer's configuration reviews
Conduct workshops on development showcase and show and tell of developed product
Certified System Administrator
FSO Certified
Skills
ServiceNow-FSO
ServiceNow Tech Lead
Custom Applications
Customer Service Management
