About The Role:
A leading plaintiff's law firm is seeking a full-time Legal Intake Specialist. This role involves handling initial inquiries (Phone, Web, Email, Chat) from prospective clients regarding potential injury claims. The Legal Intake Specialist provides exceptional service by gathering detailed information for attorney review, following up on documentation, assisting with the sign-up process, and delivering a compassionate client experience.
Requirements:
- Customer service experience
- Professional and empathetic phone etiquette
- Strong verbal and written communication skills
- Proficiency with Microsoft Office 365/Suite
- High attention to detail and accuracy in data entry
- Excellent organizational and time-management skills
- Ability to multitask and work in a team-oriented environment
- Flexibility and adaptability in a fast-paced setting
Preferred but not required:
- High-volume contact center experience
- Salesforce/Litify experience
- Experience with multiple software programs (CRM, VoIP, e-signature)
- College degree and legal experience
- Bilingual (Spanish) a plus
Benefits:
- Generous vacation and paid holidays
- 401(k) plan
- Medical, dental, and vision insurance options
- Modern offices with in-office perks
- Opportunities for career growth
