Under direction of the Manager, Branch Operations the Branch Manager is responsible for ensuring branch operational activities run efficiently, provides leadership, training, and supervision and guidance within the branch; promotes the corporate culture through coaching and staff motivation. The Branch Manager is responsible for branch compliance and adherence to all Bank policies and procedures and conforms to Regulatory and State Banking Regulations.
DUTIES AND RESPONSIBILITIES:
Responsible for contributing to the overall profitability of the bank by providing excellent customer service, customer retention and identifying new business/client relationship opportunities.
Manage branch growth through ongoing knowledge and training of products and services offered by C3bank and by coaching staff to cross sell bank products and services.
Encourage referrals for Treasury Management Services, online banking, merchant bankcard services and other bank products and services to meet customer needs.
Adhere to bank policy and procedures to ensure the safety and security of the branch office, including but not limited to, following opening and closing procedures, assigning and adhering to signing authority limits, managing control of keys, combinations and alarm codes while focused on segregation of duties.
Manage branch staff by providing day-to-day coaching, conducting periodic verbal reviews and provide written disciplinary action when warranted and annual performance evaluations to ensure continued career growth.
Ensure that branch staff complete assigned online compliance training courses, allowing them time to complete the required courses during the business day.
Provide training for new branch staff and cross-training for existing staff in operational duties for continued career growth.
Conduct regular monthly meetings with branch office staff, which includes any monthly branch training.
Responsible for branch cash administration, including but not limited to, providing tellers with appropriate cash limits, daily office cash balancing, ensuring the branch cash limits are not exceeded, researching teller cash differences.
Review and handling of daily branch reports, including but not limited to management reports.
Review and approve large transactions, securing proper authority from Sr. Management for those over individual authorization limits.
Timely completion of monthly branch certifications.
Mitigating controllable operations losses
Identifying areas to improve productivity and operational efficiencies.
Participate in Branch Management meetings; strategic planning, compliance, and operations meetings as required. Provide input to these meetings relative to the Branch Manager’s areas of expertise.
Represent C3bank in community events as required to promote the bank brand and its services, which may include evenings and weekends, as needed.
Ability to work flexible hours, as needed.
Other duties as assigned by direct Manager.
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:
The specific minimum competencies (education and experience) required to perform this job successfully. An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- At least 7+ years of bank branch experience with minimum two years (2 yrs.) of management/supervisory responsibility
- High school diploma or equivalent required
- Excellent time management, prioritizing and multi-tasking
- Very good written & verbal communication skills.
- Interpersonal skills and team focused
- Organized, detail oriented and focused on priorities and efficiency
- Knowledge of, adherence to the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank’s customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.
PHYSICAL DEMANDS:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position involves walking, talking, hearing, writing, using hands to handle, feel or operate objects, tools or controls, and reaching with hands and arms and required to sit for long periods. Vision required to read documents, reports, computer screens and include close vision and the ability to adjust focus.
The individual in this position may be required to push, pull, lift and/or carry up to 25 pounds.
The noise level in the work environment is usually moderately quiet.
