Director of Client Services - Bay Area
A global cloud services provider is seeking a dynamic Director of Client Services. With a foundation in cutting-edge cloud technology, we specialize in transforming, building, and optimizing cloud-native products to help companies maximize their cloud capabilities.
This role is ideal for a passionate storyteller with a strong background in business technology and software. If you have experience leading projects or programs in cloud infrastructure, software development, or related fields—particularly in a consulting or professional services environment—and are excited to grow client accounts, this is a perfect fit for you. You will focus on building strong client relationships, expanding existing client accounts by identifying new business opportunities, and ensuring the successful delivery of ongoing projects. The potential for growth is limitless, with shared profits and no caps!
Responsibilities:
- Build and maintain strong, long-lasting relationships with key clients and stakeholders.
- Understand clients’ business goals, priorities, and challenges to deliver tailored solutions that address their needs.
- Be accountable for the delivery of services and outcomes, ensuring customer success.
- Develop and execute account strategies and growth plans aligned with company objectives, collaborating with internal teams.
- Drive revenue growth and expansion of existing client accounts by deeply understanding customer needs, developing new relationships, and identifying potential business opportunities.
- Mentor and coach account teams to achieve client success.
Requirements:
- Native or near-native English proficiency, both written and spoken.
- 5-10 years of experience in a consulting or client services lead role related to cloud, software development, or technology services, particularly with enterprise clients.
- Proven track record in developing customer-stakeholder relationships.
- Experience in solution management, account planning, and growth.
- Strong professional presence, comfortable managing challenging conversations and building relationships with executive-level stakeholders.
- Broad understanding of the business technology landscape and the ability to discuss a range of corporate technology initiatives with potential clients.
- Experience in developing solutions and deals that are mutually beneficial for both the company and the customer.
- Success in growing a portfolio by structuring and selling complex, multi-phase technology projects to enterprise clients with $2B+ in annual revenue.
- Experience leading or supporting revenue generation activities with proven portfolio growth.
