Community Resource Coordinator
Position Reports To: Chief Operating Officer
FLSA: Exempt
Positions reporting into this job: None
JOB SUMMARY:
The Community Resource Coordinator will facilitate the mission of Metro Community Health Center to ensure the delivery of quality patient care and coordination of supportive/enabling services external of the health center. The Community Resource Coordinator is an experienced health advocate who, under the direction of the Chief Operating Officer at Metro Community Health Center (MCHC) is responsible for outreach, engagement, education, non-clinical behavioral/mental health intervention, and general supportive coaching activities targeted to eligible populations at MCHC. The Case Manager links families to health care providers and enabling services. Training will be provided by Metro Community Health Center and outside organizations as appropriate.
ESSENTIAL FUNCTIONS:
•Support the goals and objectives of MCHC's strategic plan by complying with all requireddocumentation, reporting, and implementation protocols
•Communicate with MCHC's care coordinators, other care team members, and providers as necessary
•Refer to MCHC Mental Health Program Coordinator for ongoing care management and coordination outside ofthe Community Resource Coordinator scope of practice
•Maintain patient confidentiality and follows security protocols at all times
•Help individuals to understand benefits of choosing healthy lifestyle habits, provides behavioral changesupport, and assists with goal setting and action planning
•Serve as an advocate who actively engages individuals to reduce targeted gaps in care
•Serve as a resource, linking eligible patients to resources and services available in thecommunity including but not limited to transportation and social support groups
•Support care coordinators/primary care team in monitoring and evaluating patients' needs, includingprevention, and behavioral health treatment; care transitions; and social and community service needs
•Attend staff and other supervisory meetings
•Document all program related activities in the designated system/database
•Use problem-solving skills to serve the health center's patient population
•Use computers for accessing electronic health records for data retrieval, data entry, charting updates, etc.
•Effectively communicate using excellent verbal, non-verbal, and written communication skills
•Regular attendance in accordance with schedule
•HIPAA Compliance
•Ensure all tasks provided and associated with patient care, patient administrative processes, and related dutiescomply with all regulatory and accreditation standards, as well as policies and procedures
•Ensure that regulatory (HRSA, VFC, OSHA, CLIA) Standards are maintained according topolicies and procedure
•Perform miscellaneous job-related duties as assigned
QUALIFICATIONS
To perform this job successfully, individual must have experience working at the community level and have strong knowledge of the social determinants of health. Individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High School Diploma or its equivalent
Minimum of 5 years' experience in a case management /social services profession
Language Skills
Written and oral fluency in English required
Teamwork
Ability to create and maintain effective, collaborative, working relationships with peers, colleagues, management, and community partners in meeting the goals and objectives of the organization and the project.
Reasoning Ability
Independent judgment concerning day to day work tasks (i.e. prioritization of tasks, managing work schedule, consistent and timely follow through and follow- up).
Must possess sound decision making and problem-solving abilities.
Computer Skills
Microsoft Office software basic skills
REQUIRED CREDENTIALS:
• At least eighteen (18) years of age
• Criminal clearances (Act 33 and 34 clearances, specific State and child clearances)
• Valid driver's license
• Must be able and willing to work flexible hours, when needed
• Must have reliable and consistent transportation
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include
Disclaimer: This job description is to be used as a guide for accomplishing Company objectives. The description incorporates
the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized
that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the
overall evaluation of this position.
close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Other physical demands required for this position include the following:
• Sit for prolonged periods of time
• Accompany individuals to health appointments, as requested and when possible
• Stand and/or talk for prolonged periods during formal presentations/trainings/meetings
• Ability to work flexible hours with occasional holiday and weekend work may be required
WORK ENVIRONMENT
• Able to work in a team environment
• Must travel to the homes and some external appointments (when appropriate) of program participants
• May be required to share workspace with other staff
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