Job Summary: We are seeking a dedicated Warehouse and Technical Support Specialist to join our team. This role combines warehouse and assembly management with technical support responsibilities, ensuring smooth operations and efficient handling of both physical and digital assets. The ideal candidate will manage software portals, activate, set up, and modify customer accounts and assets, and prepare hardware by assembling, installing software and setting up devices. This position does not involve direct customer interaction.
Key Responsibilities:
Warehouse and Assembly Management:
- Assist in all areas of warehouse and assembly areas.
- Organize and maintain inventory in the warehouse.
- Ensure accurate tracking and documentation of incoming and outgoing shipments.
- Manage orders, including picking and packing for shipment.
- Procure, assemble, and kit parts and products.
Technical Support:
- Manage software portals, including activation, setup, and modification of customer accounts and assets.
- Prepare hardware for customers by installing necessary software and configuring devices.
- Maintain records of hardware and software setups and updates.
- Troubleshoot and resolve technical issues related to hardware and software installations.
Collaboration and Reporting:
- Work closely with other departments to ensure seamless operations.
- Provide regular updates and reports on inventory and order status, Technical support activities, and other job related data.
- Assist in developing and implementing process improvements for warehouse and business operations.
Qualifications:
- Proven experience in warehouse management and technical support roles.
- Strong organizational and multitasking skills.
- Proficiency in managing software portals and software systems.
- Ability to install and configure software on various hardware devices.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
Preferred Skills:
- Experience with ERP systems and database management (SAP).
- Familiarity with SalesForce.
- Basic understanding of network configurations and IT infrastructure.
- Certification in IT support or related field is a plus.
