Front Desk Coordinator - Dental

NYC Dental Office • new york city, ny, us • 2m ago

The Front Desk Coordinator is a pivotal role in our Dental practice, playing a crucial part in ensuring a positive patient experience. They will coordinate all financial systems implemented in the practice, serving as a vital link between the practice and insurance companies. This liaison role is instrumental in determining patient eligibility and maximizing their portion, thereby equipping the treatment coordinator for effective financial discussions.

JOB DESCRIPTION

FINANCIAL & INSURANCE

Ensure patient portions of payment are collected at the time of service.
Complete end-of-day and end-of-month balancing.
Ensure all patient payments are posted in a timely manner.
Facilitate the patient billing system.
Oversee submission of all insurance claims.
Follow-up system for outstanding claims and payments.
Maintain patient insurance benefit profiles.
Respond effectively to insurance questions, concerns, or issues as needed.
Communicate with outside financing companies (e.g. Care Credit).

SCHEDULING

Answer telephone calls and respond to inquiries professionally and with outstanding customer service.
Schedule patient appointments following documented scheduling policies.
Use effective scripts for all patient interactions.
Perform other tasks as assigned by the doctor.

CORE COMPETENCIES

Tactful persuasion skills to influence patients and ensure effective scheduling
Exceptional interpersonal skills
Effective verbal skills to communicate with patients, parents, doctors, and staff, in person and on the telephone
Professional attitude and appearance
Pleasant telephone voice
Ability to speak, understand, and write fluent English
Ability to work with interruptions and to manage multiple priorities
Effective and efficient while working unsupervised

DESIRED SKILLS