Our Client is one of the most successful industrial manufacturing businesses in the world, mainly specialising in the production of HVAC systems to many different industries worldwide.
Your Main Responsibilities:
- PEs, SAEs, and Agents receive guidance and assistance on pre- and post-sale tasks to guarantee that projects are completed accurately, financially, on schedule, within the parameters of the contract, and in line with client expectations.
- Offers assistance with training and strengthens the official business equipment order execution procedures as well as consistent project management methods.
- Encourages feedback to other support groups and the dissemination of technical information within the designated geography.
- Finds the technical knowledge gaps that the PEs and SAEs have, and helps the local leadership create and carry out plans to fill these gaps.
- Provides live OMD training sessions along with monthly technical and process calls to support PE, SAE, and Agent training. creates and conducts suitable training programs to advance PEs in collaboration with local leaders.
- Effectively communicates process problems, warranty trends, and systemic delivery issues to the appropriate Area and corporate leadership and participates in review sessions, test groups, feedback groups, etc.
- Escalates and manages support efforts to resolve technical operational delivery issues that require significant coordination between the field and headquarters support functions.
- Acts as the customer advocate and point of contact for resolving escalated quality and customer satisfaction issues caused by product and technical operational performance issues. Facilitates responses to customer escalated issues.
- Exercises full understanding of program management and related processes. Assists developing national implementation and communication plans.
- Supports branches in recruiting and hiring of PEs and SAEs with appropriate skills and competencies to meet the needs of the branch.
Your Qualifications and Requirements:
- 6+ years of progressive operations management experience in the building construction sector, together with a bachelor's degree in engineering or an equivalent.
- Is highly proficient in both written and spoken communication.
- Skilled at creating and executing presentations as well as public speaking.
- Proficiency with Microsoft Office/365 suite, Adobe Acrobat, YORKworks, HVAC Navigator, WebSelect, Sharepoint, and IBS Applications are among the computer skills that are required.
- The capacity for independent work. Excellent planning, prioritisation, and attention to detail abilities.
- Social skills for efficient communication with clients, both internal and external.
- A "Can Do" mentality and a team player.
- Proven capacity to manage a variety of tasks and problems at the same time with tact, professionalism, teamwork, precision, consistency, and perseverance.
- Able to travel in accordance with the geographical locations of designated sales agents and branches.
