The operations coordinator position is an administrative and customer service role that is essential to the daily production of our games and events. Core responsibilities of the position are everything involved with close to game day operations. This includes general customer service, maintaining customer relationships, player registration and game load management, game staff onboarding and scheduling, game report processing, revenue management, communications, and other related tasks. As a small organization, this position will assist in other roles as necessary, including but not limited to sales, marketing, and planning. We are a customer-centric organization and, as such, the operations coordinator is expected to provide a high level of customer service through timely and thoughtful interactions with our players via phone, text messaging, email, and web chat.
Candidates should have a passion for maintaining an active lifestyle, preferably through hockey, and the desire to contribute in a fast moving team environment. They should also possess the desire to provide a high level of service, strong written and oral communication, proficiency with technology, and an aptitude to learn new systems. A positive attitude is a must.
Hours
StinkySocks Hockey operates seven days per week. Our office hours are Monday through Friday from 10AM to 7PM, and as needed on weekends. This full time position is approximately 40 hours per week, with actual hours by agreement prior to hire. The general expectation for this position is for those hours to be Monday through Friay with occasional weekend duties.
About the Organization
StinkySocks Hockey was founded in 2006 with the goal of providing a unique hockey experience to a small group with a shared mindset of what a recreational adult hockey experience should be; consistently well organized, competitive games with appropriate leveling and “no jerks”. Over a decade later, we offer players in the Boston area approximately 4,000 games annually based on those same values and strive to make hockey accessible. The StinkySocks Hockey difference starts with our players and is ensured by the commitment of our office and game staff. We believe that all sports, including hockey, should transcend differences in background and lifestyle.
StinkySocks Hockey offers individuals and groups the opportunity to get on the ice on a game to game basis through our No Commitment Hockey program. Players can access a series of those games with a SSH Season Pass or an unlimited amount of those games with a monthly Unlimited Membership. Full teams can compete in our BYOT (Bring Your Own Team) Leagues and tournaments, with individual players gaining access to the same type of competitive play through our draft leagues.
StinkySocks Hockey is part of a collection of hockey-related brands including sister companies Bruins Daily, an NHL credentialed media organization covering the Boston Bruins, and Mando Hockey, offering elite-level hockey sticks, custom teamwear, and apparel. Our office is located in a unique industrial building on Congress Street in Boston’s vibrant Fort Point/Seaport neighborhood, accessible via the Red Line (South Station), Silver Line (Seaport), I-93, and I-90.
