Job Overview
ZO Motors is looking for an experienced Sales & Dealer Administrator with excellent process and communication abilities to help build our sales administration processes and be our first entry point to assist our franchised dealers, brokers, fleets and upfitters.
Essential Job Duties include
- Franchise, Broker, Fleet, Upfitter Agreements: Ensure the required documents are received from partners and where needed registered in applicable states.
- Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfillment.
- Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact and contract details, and recording interactions and sales activities. Ensure data integrity and accuracy.
- Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to management.
- Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email or phone. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments.
- Assist with sales forecasting and budgeting.
- Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.
- Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
- Other duties as assigned.
Qualifications
- Min. 5 years of experience in the automotive industry in administrative roles
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Effective communication and interpersonal skills.
- Proficiency in MS Office Suite, particularly Excel.
- Ability to work independently and collaboratively in a team.
- Strong problem-solving and decision-making abilities.
- Ability to prioritize tasks and work under pressure.
- Knowledge of CRM and NetSuite accounting software is a plus.
Work environment
Requires willingness to work a flexible schedule and includes some travel.
Salary Range based on experience ($125,000-$140,000/yr)
