Title : Field Services Technician
Location : Scottsdale, AZ 85258 (Travel required between four main campuses (Mountain Vista, Mesa ED, Tempe, and Florence) as well as the 15 Medical Groups throughout the valley.)
Duration : 26 Weeks
Shift : Day 5x8-Hour (08:00 - 17:00)
- The Field Services Technician II installs, diagnoses, repairs, maintains and upgrades PC hardware, software, operating systems, mobile devices, clinical devices & applications, radiology devices and peripherals to ensure optimal workstation performance.
- In addition, the Field Services Technician II will perform routine operational tasks and project work, performs regular maintenance support duties as directed and participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
Duties/Responsibilities:
- At an intermediate to advanced level of experience / expertise, responds to incidents & requests escalated from the Service Desk, employee self-service site, and Field Services Technician Level I personnel.
- Proactively identifies, documents, and addresses problems, errors, and unreported incidents.
- Performs after hours incident support as appropriate, reports for emergency response and performs tasks assigned.
- Installs & deploys and troubleshoots hardware & software. Performs tasks associated with returning defective and broken items for warranty repair.
- Reimages computers, assesses the need for technology refresh and replacement, and performs regular maintenance and support duties as directed by management.
- Packages & un-packages equipment.
- Analyze problems to identify the root cause, troubleshoot and resolve or escalate incidents as needed.
- Documents and submits new content to the knowledgebase.
- Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with
- customers.
- Builds positive working relationships with team members, managers & all departments.
- Prioritizes and responds promptly based on severity levels to needs of the customer.
- Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
- Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented.
- Maintains a professional appearance for both themselves and their work environment.
- Completes IT Governance & IT project job assignments to ensure achievement of established project milestones..
Minimum Qualifications:
- High Scholl Diploma or GED
- 2+ years’ experience performing Desktop Support; A+ certification or associate’s degree in relevant disciple many be used in lieu of 1 year of experience
Preferred Qualifications:
- Associate's degree in related field.
- 4+ years’ experience performing Desktop Support
