Job Title: Business Process Analyst II
Location: 500 Woodward Avenue, Detroit, MI 48226
Start Date: 9/30/2024
Est. End Date: 9/29/2025
Years of Experience: 1-3yrs
Top Three Skills:
Critical thinker/problem-solver
Highly organized
Ability to effectively multitask
Required Skills:
Critical thinker/problem solver
Intermediate knowledge of Microsoft applications (word, excel, access, outlook) -Strong / professional communication
Desired Skills:
Prior experience processing invoices
Coupa experience
Ideal Candidate Profile:
Ideal candidate would be highly organized with the ability to effectively multitask.
Must be a self-starter that has strong problem-solving skills / critical thinker.
Maintains a positive attitude and cooperative spirit; a “can do” attitude
Industry Experience:
Operations, payment/invoice processing
Systems, Tools or Technologies:
Microsoft applications
Coupa
Educational Requirements: Minimum HS degree; Work Schedule: Hybrid – Monday & Friday WFH and Tuesday-Thursday in office (ADC); Interview Process: 1-2 rounds. Video conference
Job Description
Under the general direction of the Sr Business Process Analyst and Business Process Director, the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites. This position is primarily responsible for general day-to-day internal & external customer support, processing of supplier invoices, incentive and rebate payments, reconciliation of daily settlement activities, facilitating operationalization of new programs and processes, mitigating risks, and monitoring of supplier activities and performance.
Provide superior customer experience ensuring all escalations, to our support mailbox, are handled professionally, timely, and accurately.
Key customer support, as needed, ensuring we’re exceeding their expectations
Timely and accurately process supplier invoices and payouts from incentive/rebate programs
Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies
Identification and clear escalation of potential risks and issues to leadership
Ensures all desk policy and procedures are maintained and accurate
Miscellaneous duties as assigned
Skill/Experience/Education
Mandatory Skills
Intermediate knowledge of Microsoft Office applications including MS word, Excel, Access, and Outlook. Must be critical thinker and effectively troubleshoot issues to identify solutions to customer needs. Possesses excellent organizational and time management skills Projects a professional phone and email manner. Possesses excellent communication skills (verbal, written, listening). Completes multiple tasks and assignments with minimal supervision. Maintains high levels of motivation, performance, and personal integrity aligned with Ally’s corporate values Identifies areas for continuous improvement and make recommendations and/or implement solutions Is dependable and reliable. Maintains a positive attitude and cooperative spirit; a “can do” attitude Maintains sensitive and confidential information.
