Position Summary: The Desktop Engineering role will provide platform & system management across the Windows enterprise. This multifaceted team drives automation with strategic engineering and focuses heavily on improving the end user experience. The team is constantly challenged to meet dynamic business needs with efficiency and transformation leveraging automation.
Specific Responsibilities
Support Microsoft Modern Management platforms which include Intune, SCCM, Cloud Management Gateway, Windows Autopilot, Co-management, MEM and Azure Application Portals.
Support Microsoft Endpoint Configuration Managerinfrastructure and support components.
Create Deployments/Collections/Applications within a Microsoft Endpoint Configuration Managerenvironment.
Download and deploy Monthly MS Security Updates within Microsoft Endpoint Configuration Manager.
Create automation scripts using PowerShell and\or other scripting languages.
Advanced queries of Configuration Manager Database to support.
Provide 3rd level support for desktop support technicians.
Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately.
Leadership Competencies for this level include
- Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
- Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
- Communication: Articulates information clearly and presents information effectively and confidently when working with others.
- Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
- Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.
Qualifications
Minimum of 5-8 years’ experience of Microsoft Endpoint Configuration Manager experience.
5 years’ experience with Windows OS Platform management and support.
- Strong technical proficiency of architecture and supporting components of Microsoft Endpoint Configuration Manager in an enterprise environment.
Advanced knowledge of server and client maintenance, troubleshooting, SQL query writing, SUP, and application deployments.
- Microsoft Endpoint Configuration Manager OSD (Operating System Deployment) technical experience is preferred.
- Windows 10/11 technical support experience with advanced knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.
