Information Technology Support Manager
Our client is a PHENOMENAL global alternative investment firm located in Midtown Manhattan. Founded over two decades ago, the firm has continuously expanded its expertise across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space.
The firm excels as strategic investors, engaging dynamically in a wide range of investment opportunities. Their distinctive approach is rooted in deep sectoral knowledge, particularly in areas such as credit solutions, corporate restructurings, and event-driven investment scenarios. Their aim is to unlock value and deliver outstanding returns through astute market insights and decisive action, supported by a comprehensive suite of investment products that tap into their extensive global strategies.
Position Overview:
This role is for an Executive / VIP IT Support professional who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various locations.
The selected candidate will be the primary contact for all technology-related issues within these environments.
Key Responsibilities:
- Oversee desktop and network support services for the Managing Partner and other senior executives.
- Supervise and mentor a team member to ensure effective and efficient service delivery.
- Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations.
Lead and manage technology projects, such as:
- Establishing home networks with backup internet connectivity.
- Upgrading security camera systems at residential sites with minimal disruption.
- Assisting in multimedia content creation for marketing and promotional efforts.
- Troubleshoot mobile, desktop, and laptop issues as they arise.
- Provide IT support for both business-related and personal travel.
- Analyze current processes to identify inefficiencies and recommend improvements.
- Stay updated on the latest trends and advancements in IT infrastructure.
Key Qualifications:
- Bachelor’s degree in Information Technology or a related field.
- 8-15+ years of experience in IT or a related industry.
- Proven experience managing small teams and leading technology projects.
- Strong verbal and written communication skills.
- Familiarity with Apple/Mac/iOS products and their best practices within a professional setting.
- Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus.
- Knowledge of both enterprise and residential phone systems is beneficial.
- Experience in generating multimedia content for marketing is an advantage.
- Strong problem-solving abilities and a resourceful, innovative mindset.
- Interest in high-end consumer electronics.
- Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos).
- Ability to collaborate with network administrators and security professionals to maintain secure residential networks.
- Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices.
- Client-focused with high energy, always willing to go the extra mile to meet needs.
- Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise.
- Professional demeanor and ability to remain composed in high-pressure situations.
- Comfortable working with external vendors and technicians to resolve issues.
- Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.
