JOB SUMMARY
The Consumer Direct Care Network team provides care and support for people in their homes and communities. Our commitment to our core values of Respect, Integrity, Service, and Excellence guides our interactions with our community. The Application Administrator (Microsoft Dynamics) documents, maintains, administers, supports, and trains on new and existing IT systems and applications. This position will need to promote cohesiveness in the office environment and support day-to-day operations. The Application Administrator (Microsoft Dynamics) works closely with Business Leadership to develop quality processes and fully use IT applications.
JOB DUTIES
- Effective written and verbal communication
- Comply with applicable legal requirements, standards, policies, and procedures.
- Demonstrate dependability.
- Demonstrate high-level problem-solving and decision-making skills.
- Mid-level escalation for troubleshooting and system outages.
- Maintain the necessary skills and knowledge to coordinate workflow.
- Promptly address and resolve incoming incidents and requests within agreed-upon time frames.
- Develop documentation to incorporate proper processes and procedures.
- Monitor deliverables and ensure prompt completion of projects.
- Participate in professional development and training activities.
- Technical leadership and mentorship of other Information Technology staff.
- Prioritize and multitask effectively.
- Provide excellent customer service.
- Provide peer mentoring and training to coworkers in clear, non-technical language
- Maintain IT systems for a high level of uptime and security.
- Make recommendations for needed system upgrades/changes.
- Configure, test, administer, and maintain systems, application software, and system management tools.
- Plan and implement systems automation as needed for better efficiency.
- After-hours work as needed for system upgrades and outages.
- Participate in on-call rotation.
- Other duties as assigned.
QUALIFICATIONS
- Minimum 3 years of Application Administration experience in a Microsoft Dynamics Environment
- Associate degree in Information Technology or equivalent experience
- Extensive knowledge of Windows operating systems
- Experience in at least two or more of the following: SQL, CRM Software, Azure, Power Automate, Logic App.
- Be able to successfully pass a background screening.
- Employees must provide their own reliable internet if working a remote/hybrid position
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
