Summary
The responsibilities of a General Manager are working with patients, ensuring that the team is adhering to policies and procedures, supervising team members, overseeing dispensary operations, and ensuring a wonderful patient experience. The General Manager should be able to demonstrate excellent communication, leadership, and customer service skills in order to ensure that team members are well-informed, that the store is well run, and that patients are satisfied with their purchases.
Responsibilities
- Providing a wonderful experience for the patient.
- Advising patients on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
- Keeping abreast of new cannabis products on the market as well as the latest industry trends.
- Processing patient’s payments using the dispensary's Point of Sale (POS) system.
- Ensuring that the store is clean and well-organized at all times.
- Ensuring company policies and procedures are followed.
- Hiring, training, and supporting of new employees.
- Resolving customer issues.
- Providing leadership and direction to all employees.
- Working closely with ownership to ensure store is profitable and reputable.
- Ensuring an excellent standard of customer service is upheld.
- Maintaining the store to high standards, including stocking products and regular cleaning.
- Completing tasks assigned by the ownership accurately and efficiently.
- Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.
- Maintaining compliance by following the proper policies and procedures set by the company and the state.
- Perform other duties as assigned.
Qualifications
- Proven experience working as an AGM or GM in a dispensary.
- Ability to pass a background check and receive a facility agent card from the state
- Sound knowledge of cannabis strains and their medicinal benefits.
- Outstanding organizational skills.
- Excellent analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
- Work well with other team-members.
- Be self-motivated and possess the desire for self-development.
- Have the ability to work autonomously when required.
- Physical Requirements: Prolonged periods of standing and walking throughout the retail space. Must be able to lift up to 15 pounds at times.
