Purpose: The Social Work Administrator is responsible for ensuring successful day- to- day clinical operations and delivery of social work services across the sites of TCC. The Administrator will be primarily responsible for overseeing the operational efficiency and quality of social work services at all clinic sites.
Responsibilities:
Responsible for oversight of Social Work operations across TCC sites.
In collaboration with the other team members, responsible for directing, planning, organizing, supervising and coordinating the services of the Behavioral Health Program across all sites.
Monitors and ensures clinical and operational performance goals are maintained across TCC. Works with clinical management to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet goals.
Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressed and resolved in a timely and responsive manner.
Facilitate and support process improvement initiatives that enhance Team Based Care
Develop, review and update policies, procedures, process improvement, training, and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service.
Ensure adherence to TCC policies, procedures, and standards regarding: quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records, billing, clinic receipts and deposits, and facility.
Monitor and ensure clinical and operational performance standards are maintained at the assigned sites(s). Lead site efforts to achieve established goals for productivity and quality goals, collaborating closely with the BH Director.
Create, analyze and present data and reports as relevant to clinical operations.
Develop and monitor program goals and objectives, including clinical visits, outreach numbers, and referrals from outreach to clinical services.
Responsible for ensuring compliance with rules and regulations that impact clinic operations, including participation in audits and the development and implementation of Corrective Action Plans.
Track and approve operational expenses within budget guidelines.
Collaborate with the CEO and other management to develop program and organizational goals and budgets.
Represent TCC in outside committees and/or collaborations as necessary.
Participate in QA, and other, meetings, as assigned.
Completes subordinates performance evaluations in a timely manner.
Ensure communication of goals, objectives, policies, and procedures both up and down the chain of command through meetings, huddles and other forms of communication.
Develop, conduct and ensure compliance for all staff for required training related to clinical operations compliance.
Complete other tasks as assigned.
Requirements and skills:
3 -5 years of management or supervisory experience in a healthcare or medical setting.
LCSW NYS License and College Degree.
Working knowledge of federal and state regulations that impact clinic operations, including HIPAA.
Ability to use MS Office programs, including MS Word, Excel and Outlook.
Effective problem solving and ability to analyze and use data for decision making.
Ability to embrace, manage diversity and build and maintain successful teams.
Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.
Excellent verbal and written communication skills.
Ability to work flexible and extended hours and travel between sites as needed.
Reports to: Behavioral Health Director
Salary Range: $70,000 - $85,000 (depending on experience)
Hours: 40/week (Salaried Exempt)
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
