We are seeking a high-energy, customer service-oriented Residential Community Manager to join our residential property management team.
GENERAL RESPONSIBILITIES
- Ensure that residents are provided with a clean, safe, well-maintained community.
- Handle resident complaints and supervise all resident activities.
- Ensure all maintenance requests are handled promptly and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests.
- Inspect the property daily, recording deficiencies and taking necessary action, within budgetary allocations; including liability concerns and exterior light checks.
- Review and understand all vendor contracts and enforce all requirements of the contract.
- Adhere to all company policies and community policies.
- Compile weekly/monthly reports/inspections advising on the status of the property, including but not limited to:
- The physical condition of the property
- Liability concerns
- Physical and leased occupancies (weekly)
- Staffing
- Marketing contacts (in conjunction with the Senior Leasing Agent)
- Traffic breakdowns (in conjunction with the Senior Leasing Agent)
- Corporate apartment status
- Advertising – current and suggested (in conjunction with the Senior Leasing Agent)
- An incident report (to include all safety and security incidents), including any suggestions to eliminate any future concerns
- Any other current events, and new businesses in the area.
FINANCIAL OPERATIONS
- Assist in the collection of rents, enforcement of banking procedures, delinquency, and all collection procedures.
- Maintain necessary records of all financial transactions of the property.
- Responsible for maintaining all petty cash funds and records.
- Generate monthly Variance Reports
- Adhere to all appropriate company accounting directives, including but not limited to:
- Use of account numbers
- Budgets, rent rolls and payroll
- Accounts payable system and verify all bills
- Maintain an up-to-date Budget Control Log and balance every month
SUPERVISORY RESPONSIBILITIES
- Train and be responsible for work performed by all staff members under their direction.
- Hire, counsel and terminate employees following the company’s policy and under the direction of the Director.
- Perform written evaluations of employees and make recommendations for salary increases and/or advancement.
- Supervise outside contractors who may be working on the property.
- Establish schedules and assign personnel for routine maintenance and emergency coverage.
QUALIFICATIONS
- Hawaii Real Estate License
- Broad knowledge of Hawaii Tenant/Landlord law and Fair Housing laws.
- College Degree preferred
- Demonstrates initiative, professionalism, integrity, and exercises confidentiality of all areas of performance.
- Excellent oral and written communication skills.
- Ability to communicate positively and professionally with residents, employees, and vendors.
- Ability to exercise independent judgment and make sound business decisions based on information received.
- Strong management skills and leadership ability.
- Good customer service skills.
- Team player attitude.
