Job Title: Support Engineer (Remote - Colorado)
Location: Remote (Based in Colorado)
Salary: $70,000 - $100,000
About Us
We are a technology company with a commitment to providing exceptional support to our customers. As part of our remote team in Colorado, you'll play a key role in resolving technical issues and ensuring our clients have the best experience using our software.
Role Overview
We're seeking a knowledgeable Support Engineer who thrives on solving technical challenges. You'll handle support tickets, resolve complex technical issues, and ensure customer satisfaction by providing effective solutions.
Key Responsibilities
- Troubleshoot and resolve customer-reported issues quickly and efficiently.
- Collaborate with the engineering team to fix bugs and improve the user experience.
- Document support interactions and create knowledge base articles.
- Conduct regular follow-ups with customers to ensure their issues are resolved.
Requirements
- 2+ years in a tech support or help desk role.
- Familiarity with Windows, macOS, and Linux environments.
- Excellent customer service and communication skills.
- Basic knowledge of networking and system administration.
What We Offer
- Remote work flexibility in Colorado.
- Competitive salary of $70,000 - $100,000.
- Health, dental, vision, 401(k), and PTO.
How to Apply
Love solving technical problems and helping customers? Join our Colorado-based remote team by applying today!
