Application Support Analyst
contract to hire
Hybrid - 3 days in the office in Clearwater
Supporting the various applications
Leads the role in triaging production support tickets.
Learns the Applications to the depth required to be able to properly support them.
Experience with manual testing a big plus
- Knowledge of the P&C insurance industry is a big plus but not required
- Knowledge of SQL Relational Database and API is a plus but not required
- Knowledge of web development is a plus but not required
- Knowledge of company services and products.
- Knowledge of Software Delivery Life Cycle.
- Knowledge of Incident Management.
- Possess advanced critical thinking and comprehension skills.
- Possess a strong desire to be the best at what you do and to excel/advance at you job.
- Possess excellent collaboration, communication and presentations skills.
- Possess the knowledge and ability to provide the right tools to support the business and stay current on the latest trends, tools and techniques in the P&C insurance industry.
- Possess organizational skills, give attention to detail, and exercise timely/consistent follow up.
- Ability to effectively plan, organize, and prioritize work assignments to meet deadlines.
- Ability to establish and maintain filing systems, format, proofread, edit documents, and perform calculations.
- Ability to manage multiple projects.
- Ability to compose clear, comprehensive, and accurate verbal and written communications and reports.
- Possess proficient skills in Word, Excel, Access and Outlook
Minimum Requirements
Some sort of advanced training in IT (college/certifications)
A basic knowledge/understanding of ITSM (ITIL)
Ability to comprehend complex technical and logical concepts as well as communicate this information to technical and non-technical team members.
Preferred Requirements
Bachelor’s degree in Computer Engineering or related field.
IT Certifications in areas relevant to this role.
5+ years of production support experience.
3+ years in supporting commercial insurance applications.
ITIL or other ITSM Certification
Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.
