Description:
Company Summary:
LINKBANK is a community-focused financial institution committed to positively impacting lives through personalized banking services and strong, values-driven relationships. By prioritizing our values of live, integrity, nurture, and knowledge, LINKBANK aims to foster growth and trust within the communities it serves.
General Responsibilities / Job Summary:
- Deliver a unique and positive experience for visitors to the solution centers.
- Achieve solution center's goals through accurate transaction processing and tailored client solutions.
- Traveling to other solution center locations as needed.
Essential Functions/Duties:
- Promote Corporate Values: Embody LINK's values of LIVE, INTEGRITY, NURTURE, and KNOWLEDGE in daily activities.
- Client Service Excellence: Maintain a positive attitude and eagerness to learn while delivering top-notch client service.
- Transaction Management: Handle various client transactions, including deposits, withdrawals, loan payments, and account openings, via in-person, drive-thru, phone, or a mobile/online.
- Deposit Processing: Manage and log mail, night depository, and ATM deposits as needed.
- Record Maintenance: Ensure compliance with Retail Operations Guidelines for record-keeping and audits.
- Regulatory Forms: Accurately complete Currency Transaction Reports and Reg CC Forms.
- Cash Management: Balance cash drawers and vault daily and maintain accurate audit records.
- Cash Handling: Order and manage cash and coin shipments to/from the Federal Reserve.
- Inventory Management: Order and manage supplies used in the Solution Centers.
- Training Assistance: Help train new employees and interns.
- Sales Support: Enhance the sales process by reviewing client profiles and referring clients for additional services.
- Policy Adherence: Follow internal controls, operational procedures, and risk management policies; stay updated on policy changes.
- Other Duties: Perform additional tasks as assigned.
Requirements:
Minimum Qualifications:
- Education: High School Diploma or equivalent.
Knowledge/Skills/Abilities:
- Multitasking: Manage multiple priorities effectively.
- Detail-Oriented: Strong attention to detail and proactive problem-solving.
- Banking Knowledge: Basic understanding of bank products and services.
- Compliance: Adherence to policies and procedures.
- Technical Skills: Proficiency with computers and Microsoft Windows.
- Client Service: Excellent client service skills with patience and empathy.
- Interpersonal Skills: Strong communication, leadership, and organizational abilities.
- Attendance: Regular and Predictable attendance
Experience:
- Preferred: Prior teller experience or at least 1 year of cash handling and client service experience.
Physical and Mental Job Requirements:
- Communication: Clear verbal communication and comprehension.
- Manual Dexterity: Ability to operate office equipment and computer terminals.
- Physical Stamina: Capable of standing or walking for extended periods.
- Visual Acuity: Sufficient vision for computer work.
- Mobility: Coordination and lifting up-to 20 pounds as necessary.
- Travel: Ability to travel to various bank locations as needed.
Working Conditions:
Indicate how often the following physical demands are required to perform the Essential Functions listed above.
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