Job Title: Senior Applications Support Engineer
Job Type: Contract – 12 Months
Location: Remote (EST Hours)
Industry: Retail
Job Overview:
As a Senior Application Support Engineer, you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions.
- You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills
- You will efficiently use DevOps tools and practices to deploy and run software
- You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents
- You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions
- You will understand complex application systems and find your way through them to debug a business impacting issue
- You will follow standards and best practices to bring operational efficiencies, stability and availability of the system
- You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients
Key Areas of Prior Experience:
- Strong background in software engineering, system administration, networking and cloud technologies
- Excellent communication skills, be able to translate to business users from a technical standpoint
- Be able to solve complex problems
Minimum Position Qualifications:
- Communication and Collaboration: Excellent written and oral communication skills, with the ability to effectively interact, collaborate, and present information to all levels within the organization. Proven ability to translate between business and technology teams.
- Analytical and Problem-Solving Skills: Strong organizational, analytical, and problem-solving skills. Ability to break down complex business and technology terms to aid in collaborative problem-solving and make quick, critical decisions.
- Agile and Project Management: Familiarity with the Agile process and experience as a Scrum Master. Ability to define requirements, manage waterfall/agile frameworks, and independently execute large projects while leading other analysts.
- Time Management and Accountability: Good time management skills, with the ability to transition between various support issues, testing, and Scrum Master duties. Accountable for following up on support tickets and emails to their resolution.
- Core Values and Leadership: Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Ability to effectively partner with all levels of the organization and influence a diverse group of associates.
Key Responsibilities:
- Partner with the appropriate teams to expedite issue resolution and manage to SLAs.
- Support and maintain infrastructure and applications utilizing required tools and technologies.
- Test infrastructure and application changes.
- Establish priorities for enhancements/modifications.
- Develop functional specifications for enhancements/modifications.
- Participate in the application technical design process.
- Develop functional specifications for enhancements/modifications of application.
- Develop programming specifications. May design, code and unit test application code using SDLC best practices for application services functions.
- Complete estimates and work plan as appropriate for design, development, implementation and rollout tasks.
- Monitor systems and management consoles and tools for service interruptions or delays.
- Monitor system performance.
- Address and resolve all infrastructure system failures.
- Execute, log and report break/fixes changes, service requests and support activities.
- Follow documented processes and procedures to ensure infrastructure systems stability.
- Maintain operational procedures, processes and scripts.
- Champion company standards and best practices. Work to continuously improve software delivery processes and practices.
- Build partnerships across the application, business and infrastructure teams.
- Support and maintain applications utilizing required tools and technologies. Provide support for applications, including involvement with the appropriate teams. Provide off-hours support (24 x 7) as required.
- Establish priorities for enhancements/modifications of application.
- Develop programming specifications. May design, code and unit test application code using SDLC best practices for application services functions.
- Complete estimates and work plans independently as appropriate for design, development, implementation and rollout tasks.
About Eight Eleven Group (DBA Brooksource):
At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.
For over 20 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 28 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
