connectworldwide
sales development manager
(Scottsdale, AZ)
About connectworldwide
connectworldwide provides outsourced global travel representation in the areas of sales, marketing, and PR specifically for hotel companies and destinations. Our focus is on international market expansion and revenue development for our clients. We have global reach and local impact with more than 20 offices around the world covering more than 30 territories.
Headquartered in Scottsdale, AZ, CWW offices span the globe with owned offices in the USA, Germany and Great Britain. The firm also has co-owned partnerships in Japan, South Korea and Mexico. Additionally, the brand furthers affiliate/franchise agreements with 14 other worldwide locations, including core markets such as India, Brazil, and China.
Vision: Is to be recognized as the leader in global sales, international marketing, digital and PR representation for hotel companies and destinations.
Mission: Dramatically improve revenue, market share, international brand recognition, brand loyalty and brand integrity for our hotel brand and destination clients. This is accomplished by connecting these clients to international consumers and travel related companies through our global network of offices who provide local sales, marketing, and public relations services.
Global Sales Representation International Marketing Public Relations
Hotel and Resort Brands
connectworldwide provides hotel and resort companies with access to a professional hotel sales team in international markets with the goal to outpace the competition with international hotel sales outsourcing services. Solutions range from international sales solutions in one country to multiple countries or regions. connectworldwide maximizes global sales efforts by partnering with global in-country sales experts who have the relationships, the local knowledge, and the experience to help clients achieve incremental sales.
Global sales team excels in:
- Corporate sales
- Consortia sales
- Mice sales
- Tour Operator sales
- Travel management company sales
- Travel Agent sales
In-market activities include:
- Sales calls
- Training/Education seminars
- Sales missions
- Sales presentations
- Trade shows
- Familiarization trips
- Sales blitzes
- RFP development
Destinations
connectworldwide provides destinations, such as countries, states, provinces, cities, regions and islands with access to a professional destination sales, marketing, and public relations representation team in international markets.
“Tourism has experienced continued growth and diversification to become one of the fastest growing industries in the world.”
The contribution of tourism to economic well-being of destinations depends on the tourism offer and the sustainable sales and marketing positioning, in ever more complex international markets. As the global sales and marketing representation company dedicated to international inbound travel, connectworldwide develops and implements strategic solutions for destinations.
The connectworldwide team provides the following core services for destinations:
Sales: Travel Agent sales, Tour Operator sales, Receptive Tour Operator sales, Consortia and Travel Management Company sales, Incentive sales, Group and MICE sales and sales missions.
Marketing: Tradeshow management and attendance, brand management, promotions, partner development, coop revenue development, travel trade brochure analysis, newsletters, research and reporting, competitive analysis, website SEO and translations., digital marketing, influencer marketing, events and advertising.
Public Relations and Digital Communications: Electronic media database, distribute news releases, conduct media events, press familiarization trips, media appointments at tradeshows, develop press leads, assist in crisis communications.
Our in-market activities include sales calls, sales presentations, sales training, sales missions, familiarization trips, tradeshow attendance and management, development of local collateral, event management, new product introduction, sales lead development, lead closing and brand management.
Position Summary
CWW has developed a global clientele which includes leading hotel companies and DMO's around the world. The Sales Development Manager is responsible for client acquisition and international office development. Sales experience, knowledge of the travel industry is essential. Prefer that the candidate has a passion for the global marketplace.
Essential Duties and Responsibilities
Sales:
- Responsible for the acquisition of new accounts.
- Manage and lead the development of successful client sales development.
- Discover new revenue sources to increase profitability
- Responsible for CRM portion of MONDAY, the CWW CRM system.
- Entertains key clients as necessary.
Marketing:
- Responsible for overall visibility of the CWW brand.
- Develops Social media strategy. Directs and actively participates in social media presence such as LinkedIn.
- Attends global tradeshows such as ITB, IMEX, WTM, ILTM and others.
- Becomes member of Trade associations and organizations such as Destination International.
- Has an active relationship with Brand USA, US Travel Association, and World Tourism Organization.
Development:
- Identifies and contracts new global partners/offices in markets not currently covered by CWW.
- Has frequent contact with existing offices around the world assisting in account development.
Budget:
- In conjunction with CWW CFO prepares Sales budget and respective expenditures.
- Analyzes and controls expenditures to conform to budgetary requirements.
Worldwide Offices:
- Maintain a partnership relationship and support these offices by developing new clients.
Miscellaneous:
- Represents company at trade association meetings to promote the CWW Brand and lines of businesses.
- Keeps track of travel expenses and submits travel expense reports as required.
- Handles special projects as assigned.
Specific Competencies
- Business Acumen – Understands the business implications of decisions. Aligns work with strategic goals.
- Communication – Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of other cultures and markets.
- Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one. Makes decisions while exhibiting judgment and a realistic understanding of issues.
- Drive – Identifies and accomplishes challenging objectives or personal goals.
- Capability to develop business for sales, profit, and growth under the CWW corporate banner.
- Initiative – Looks for and takes advantage of opportunities. Maintains a high level of interest and enthusiasm for job responsibilities. Has demonstrated record of being a self-starter and self-motivated.
- Leadership - Uses appropriate interpersonal styles and methods to guide individuals or groups toward achieving results.
- Persuasiveness – Utilizes appropriate interpersonal styles and methods to gain agreement or acceptance of an idea, plan, activity, or product.
- Presentation Skills - Ability to define, create and deliver professional presentations and speeches on behalf of connectworldwide to all levels of customers, industry experts and press organizations. Also includes the ability to present one's own self in a professional, persuasive, and knowledgeable manner.
- Project Management - Manages and schedules activities to achieve desired outcomes. Establishes a course of action for self or others to accomplish a specific goal.
- Strategic Thinking - Ability to develop and implement necessary strategies to achieve vision.
- Time Management - Manages one's own time and the time of others effectively to achieve desired results in a timely manner.
Requirements
Experience in the Luxury hospitality industry preferred.
University degree or equivalent.
Excellent leadership and interpersonal skills.
Excellent written and oral communication skills.
Self-motivator with the ability to work independently and as a team player.
Ability to grasp new concepts.
Clear thinker with attention to detail.
Must be fluent in English.
Minimum seven (3) years experience in hotel or destination industry sales.
Spontaneous with an entrepreneurial spirit.
Able to adapt to change and work in a fast-paced environment.
- Frequent travel (domestic and international) for periods as long as one-two weeks at a time is required.
Physical Demands
While performing the duties of this job, the employee will be required to spend significant hours traveling nationally and internationally.
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External/Internal Clients & Contacts
External/Internal Contacts:
Hotel and Destination sales and marketing decision makers; Regional directors of Sales,Vice Presidents of Sales and marketing; Hotel Industry Leaders; DMO Presidents and VP of marketing; CWW global offices, CWW executive team.
Key Priorities for the First 12-18 Months
- Develop sales and marketing plans to pursue new business opportunities for CWW.
- Establish credibility with global teams and offices.
- Brainstorm with worldwide offices and then begin developing specific accounts
- Establish communication plans with clients and potential clients.
- Attend major tradeshows and become member of Trade associations.
- Develop several new clients and offices around the world
