Our client, a global leader in real estate information, analytics, and online marketplaces, is seeking a dedicated Residential Photo Manager to join their team in Houston. This role is an exciting opportunity to combine leadership, technical expertise, and exceptional customer service to deliver top-notch media for residential properties.
As a Residential Photo Manager, you will:
- Lead and manage a team of 8-10 photographers, providing guidance, support, and feedback to ensure high-quality performance and adherence to company standards.
- Develop and implement efficient workflows optimizing output while maintaining quality product and service.
- Conduct regular quality audits on all media to ensure accuracy, completeness, and adherence to brand standards.
- Maintain a high level of customer satisfaction by promptly addressing any inquiries or concerns from clients and providing exceptional service throughout the process.
- Review KPI and scorecard performance regularly to identify key areas for improvement.
- Serve as the primary point of contact for technical issues related to equipment and software.
- Work closely with internal teams, including logistics, sales, and customer support, to coordinate appointments, address client needs, and ensure seamless delivery of services.
The ideal candidate will possess:
- A Bachelor's degree from an accredited, not-for-profit University or College.
- 3-5 years of direct operations management of 6+ employees, with remote management experience.
- Exceptional communication skills and ability to motivate and engage remote teams effectively.
- Strong attention to detail and commitment to maintaining high standards of quality and accuracy.
- Dedication to delivering outstanding customer service and ensuring client satisfaction.
- Flexibility to travel for fieldwork as needed and availability to work evenings or weekends to meet clients' needs.
- Experience with Matterport technology and 3D scanning techniques is a plus.
- A current and valid driver's license.
Joining our client's team means working alongside the best and brightest in the industry, with generous compensation and performance-based incentives. They invest in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Their comprehensive benefits package includes healthcare coverage, life and legal insurance, retirement plan with matching contributions, employee stock purchase plan, paid time off, and more. Our client is committed to Diversity, Equity, and Inclusion principles and welcomes all qualified candidates who are currently eligible to work full-time in the United States to apply.
