Responsibilities:
* Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
* Perform research using available resources as needed to provide required information to callers.
* Identify and escalate more complex issues to the research team
* Complete necessary administrative work as needed and complete call logs accurately
* Other projects as assigned by supervisor.
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)
Work Location: In person
Desired Skills and Experience
Responsibilities:
* Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
* Perform research using available resources as needed to provide required information to callers.
* Identify and escalate more complex issues to the research team
* Complete necessary administrative work as needed and complete call logs accurately
* Other projects as assigned by supervisor.
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)
Work Location: In person
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
