Job Responsibilities:
- Coordinate customer orders with production and ensure order entry accuracy.
- Address customer inquiries and concerns via phone regarding their orders.
- Act as a backup for the Order Processor when out of office, including tasks like creating item numbers, routing orders, and entering order details into the manufacturing system.
- Manage incoming emails and faxes related to order statuses or necessary changes, updating customer accounts in real-time.
- Generate reports to monitor deliveries and identify late orders.
- Assist other office staff with additional tasks as needed.
Requirements:
- High school diploma or GED required; an Associate's Degree is a plus.
- 1+ years of in-office customer service experience required.
- Familiarity with order entry systems is a plus.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office, especially Outlook.
Additional Info:
- Pay range: $20-$24/hr - Depending on experience
- Schedule: Monday-Friday, 9:00am-5:30pm
- Location: 100% in office
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
