Job Description
Assist supervision in planning and organizing work assignments for employees. Set up and run production line, monitoring for bottlenecks, labor balancing and technical issues. Assure employees adhere to safety guidelines and SOPs. Communicate consistently regarding operational success and issues with managers and employees. Facilitate daily Team operations as well as being the point of contact for the customer’s mail concerns and issues.
Key Responsibilities:
- Maintain production work flow of facility in accordance with daily goals
- Facilitate the daily team operations, ensuring daily mail work is accomplished.
- Operate as the point of contact for the customer’s issues concerning the business.
- Assist with general support of pharmacy operations when necessary
- Adherence or compliance of policies and procedures/ SOPs
- Develop new SOPs
- Communicate with peers and supervisors about operational concerns and assist in resolving these concerns
- Planning and organizing work assignments for employees
- Perform warehouse operations when necessary such as order filling, replenishment, receiving, put-away, reclamation processing, cycle count process, dispensing, sorting, shipping and returns processing
- Lead smaller work teams to drive continuous improvement
- Assure employees adhere to Site Security, Safety Guidelines and Standard Operating Procedures
- Communicate consistently regarding operational success and issues with managers and employees
- Provide performance feedback to supervisors about employee performance maintaining that information is confidential at all times.
- Retrieve supplies needed to carry out work assignments
- Provide training to peers as needed
- Adhere to and promote the company’s Shared Principles (ICARE & ILEAD)
- Maintain effective communication across all functional lines.
- Provide peer support and mentoring to fellow employees, identify training opportunities as needed.
- Maintain confidentiality when necessary
- Assist in Specialty Tracking duties when necessary
Minimum Job Qualifications:
Preferred to have a thorough knowledge of McKesson Central Fill processes, procedures, products, programs, services, mail processes, and inventory. Possess excellent verbal, written, and interpersonal skills. Ability to work flexible hours. Good PC skills required.
Education/Training – High School Degree or equivalent
Specialized Knowledge/Skills –
- Microsoft Office Applications
- Enthusiastic and Positive Attitude
- Must have the ability to analyze a problem and develop a course of action
- Prior training experience preferred
- Proficient with the GlobalShip shipping application
- Must have great customer service skills
Working Conditions:
Environment – Will work in all areas of the business; office and production areas which are temperature controlled.
Physical Requirements:
- Able to lift +30 lbs.
- Able to perform order filling requirements if situation arises
- Able to stay on feet for a majority of shift
This description is general in nature and is not intended to be an exhaustive list of all responsibilities. Other duties may be assigned as needed to meet company goals.
