Job Title: Scheduling Coordinator
Duration: 3+ Months (With extension)
Location: Glendale, CA 91208
Description:
- The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic.
- Obtains authorizations and pre-authorization for services to be rendered. Verify insurance eligibility.
- Schedules ancillary appointments as necessary for patients.
- Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work.
- Decides for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered.
- Maintains files and records, including supporting documentation for insurance claims.
- Maintains master appointment/surgery calendar for physician(s).
- Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate.
- The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.
Responsibilities :
- The Scheduling Coordinator actively coordinates an organized and efficient case flow of the surgery scheduling future day-to-day activities monitoring/resolving potential surgery scheduling conflicts.
- The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.
- Adheres to protecting patient confidentiality.
- Promotes a professional business atmosphere utilizing the business computer communication systems.
- Interacts with others in a positive, non-judgmental manner, managing conflict constructively avoiding escalating negative situations.
- Communicates all changes with patient and surgical case information to all involved personnel.
- Demonstrates accuracy and thoroughness in entering information into the computer systems.
- Demonstrates flexibility, self-direction, accuracy and problem-solving skills in daily activity.
- Analyze/plans/prioritizes workload anticipating conflicts.
- Develops/Participates in Performance Improvement process.
- Consistently performs duties without interruptions to get job duties completed timely.
- Demonstrates flexibility in covering others for sick time, vacation, leave of absence or requested day off.
- Participates in additional projects and assignments as requested.
- Contributes to a positive departmental morale.
- Maintains open communication, good rapport and an effective and professional attitude.
- Minimizes unnecessary conversations to maximize productivity time during shift.
- Ensures patient charts are prepared prior to surgery including x-rays and pertinent lab work.
- Works positively with colleagues to create an effective, efficient workplace dedicated to customer service and quality patient care
- Considers cost-containment measures and efficient use of supplies when ordering.
- Follows appropriate procedures for verification of physician credentialing.
- Follows appropriate procedures for obtaining authorizations and pre-authorizations for surgery services.
- Maintains accurate master surgery calendar for physician(s).
- Schedules clinic appointments and patient surgeries and other ancillary appointment in a timely manner.
- Reviews and codes charge slips for patient care services and/or surgical services rendered.
- Release Operating Room open block in a timely manner.
- Maintains accurate documentation for insurance claims and submits claims in a timely manner.
- Answers telephones
- Process/verify insurance eligibility
- Obtain insurance authorizations
- Register patients in electronic health record, Cerner.
- Performs other related duties as assigned.
Knowledge, Skills and Abilities
- Excellent time management skills.
- Excellent verbal and written communication skills.
- Ability to understand medical/surgical terminology.
- Knowledgeable and compliant with HIPAA regulations; maintains strict confidentiality of patient and client
- Ability to work effectively within role independently and with other team members.
