The Specialist, People Systems will be an expert in SuccessFactors and play a key part in the maintenance and ongoing support of the HRIS. Additionally, play a critical role in the optimization of the implemented modules (Employee Central, Benefits, Compensation).
To provide support in business analytics, system reporting, compliance, data integrity, role-based security, back end system functionality, end user support and daily administrative system functions.
Responsibilities:
- Recommend and configure changes to current processes to provide more effective use of SuccessFactors and take the lead to implement these changes
- Define and evaluate SuccessFactors for areas of improvement
- Perform and/or review configuration changes
- Partner with key stakeholders to ensure data accuracy and integrity of People information globally
- Liaise with Technology teams for improvements/management of integrations
- Participate in testing of configuration changes, including test script development, setting up test scenarios, coordination with other teams
- Manage and update documentation, such as role based permission Matrix, standard operating procedures, quick reference guides, business process maps, etc
- Manage cases, utilizing ServiceNow, as a key member of the Tier 2 support team
- Review and evaluate changes in the H1/H2 releases to understand impacts, implement changes and testing
- Communicate system changes, upgrades and general information to end-users
- Establish and maintain security and integrity controls
- Perform other functions as may be assigned by immediate manager from time to time
Skills and Experience:
- BS degree in HR or Information management with in-depth experience managing various HRIS/IS; or equivalent work experience
- Proficiency with SuccessFactors required
- Extensive HR systems reporting, HR process, and project management experience required
- Strong mathematical/analytical aptitude, problem solving and time-management skills
- Excellent data mining, manipulation and analytical skills
- Strong computer skills; high proficiency in MS Excel (with extensive experience in and knowledge of formulas and functions, pivot tables and charts)
- Knowledge of principles, practices and standards of human resource administration in assigned area
- Highly organized with ability to manage multiple priorities in a fast-paced environment
- Demonstrated experience/maturity to handle confidential and sensitive information
- Positive, service oriented attitude with the ability to follow through on issues
- Ability to foresee potential challenges and provide solutions to a variety of problems
