Who We Are
Clutch is an award-winning, certified women-owned business that works to match organizations with resources they dream about. Clutch elevates its employees by building on their strengths and promoting work-life balance. Our team of professionals support one another to continuously become the best versions of themselves; truly living out the Clutch core values of drive, optimism, connection, evolve and curiosity.
The Details
The Technical Communications Manager is a part of Clutch's Professional Services team.
Overview of Opportunity
The Technical Communications Manager is responsible for creating and managing content that highlights the IT and technical achievements and innovations of Clutch's client. This role is focused on driving the strategic development and execution of content that showcases the organization's IT successes and innovations, particularly within the public sector. The Manager will produce innovative communications, marketing plans, and content for both internal stakeholders and external audiences with the goal of promoting the client's technical success, enhancing its reputation, and supporting business objectives. This role collaborates with various teams to develop compelling narratives that communicate complex technical concepts in an engaging and accessible manner.
What You’ll Do
- Develop and execute a comprehensive content strategy that showcases the organization's IT and technical success, innovations, and expertise.
- Lead the creation and implementation of innovative communication strategies that position the organization as a thought leader in the public sector and IT space.
- Align content marketing and communication initiatives with business goals and target audiences, ensuring consistent messaging across all channels.
- Produce high-quality marketing and communications content, including blog posts, whitepapers, case studies, technical articles, and internal newsletters, that highlight the organization's technical successes and innovations.
- Collaborate with technical teams to gather information and translate complex concepts into engaging marketing narratives.
- Develop and distribute internal communications to keep employees informed and engaged with the organization's technical projects, successes, and milestones.
- Foster a culture of knowledge sharing and collaboration within the organization.
- Manage and distribute content through various external channels, including the organization’s website, social media, industry publications, and email newsletters.
- Ensure that content reaches the right audience and generates positive engagement and recognition to enhance visibility of the organization’s technical success in the market.
- Work closely with product managers, engineers, and other technical stakeholders to gather insights and information for content creation.
- Collaborate with marketing, PR, and communications teams on cohesive content development processes that leverage expertise from various teams to ensure content alignment and amplification.
- Define and track key performance indicators (KPIs) to measure the effectiveness of content initiatives.
- Analyze data and feedback to continuously improve content quality, engagement, and strategic impact.
- Stay updated on industry trends, emerging technologies, and best practices in content marketing and technical communication.
- Craft cutting-edge content strategies that keep the organization competitive, relevant, and innovative in content marketing efforts.
About You (Requirements)
- Bachelor’s degree in English, Communications, Public Relations, Journalism, or related field.
- 8+ years' experience in content marketing, technical writing, or a related field, with a focus on promoting technical success and innovation.
- Proven experience collaborating with IT firms, with a strong understanding of software development processes and the ability to effectively communicate and highlight IT successes to diverse audiences.
- Deep understanding of technical concepts related to continuous improvement and continuous development (CI/CD)systems in IT, with the ability to translate complex technical information into clear, accessible content for various stakeholders and audiences.
- In-depth knowledge of the California political landscape, including familiarity with state agency operations, governance structures, and executive branch communications.
- Capacity to work independently and take initiative in identifying content opportunities that support organizational goals and IT success narratives.
- Strong writing, editing, and storytelling skills, with the ability to create compelling narratives around IT and software development topics.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
- Analytical skills, with the ability to measure content performance and derive insights for continuous improvement.
- Project management skills, with the ability to manage multiple content initiatives and meet deadlines.
- Experience with content management systems (CMS) (e.g., WordPress, HubSpot) for managing and publishing content.
- Hands-on experience using social media management tools (e.g., Hootsuite, Buffer) for scheduling and monitoring content distribution.
- Ability to use analytics tools (e.g., Google Analytics, SEMrush) for tracking content performance and engagement.
Extras we love!
- Hands-on experience with design tools (e.g., Adobe Creative Suite, Canva) for creating visually appealing content and graphics.
- Skilled in using collaboration and communication tools (e.g., Slack, Microsoft Teams) for coordinating with internal and external teams.
Physical Requirements
- Predominantly operates in an office environment in a stationary position.
- Ability to operate standard office equipment such as computer, calculator, keyboard, mouse, and phone.
- May occasionally bend, squat, and need to lift up to 20 pounds.
Why Us?
- Meaningful work in a positive culture.
- We drive everything we do with a “humans first” approach.
- We believe in an optimistic, positive culture that connects good people with good work.
- We provide continuous growth and development opportunities.
- We work hard and play hard by providing generous time-off policies.
- We offer benefits packages which may include Health, Dental, Vision, Wellness, EAP, Gym membership and Life Insurance along with a 401(k) option.
Compensation
$40.00-$50.00 per hour
Our Commitment
Inclusion and diversity are fundamental to our culture and core values. We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Clutch has the responsibility to create and sustain an inclusive environment.
Equal Employment Opportunity Statement
Clutch is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, pregnancy, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Clutch is committed to providing veteran employment opportunities to our servicemembers.
Accommodation Statement
Clutch is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Clutch and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Clutch and have accommodation needs for a disability or religious observance, please send us an email or speak with your recruiter.
Other Employment Disclaimers
Employment with Clutch is for no specified period of time. Employment with Clutch is “at-will,” meaning that either the employee or the company may terminate employment at any time and for any reason, with or without cause. Although job duties, title, compensation, and benefits, as well as Clutch’s personnel policies and procedures, may change from time to time, nothing in this disclaimer or any policy of Clutch shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Clutch employees.
Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. Clutch retains the right to change or assign other duties to this position.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Clutch participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify and for more information on Clutch & E-Verify, please go to https://connectwithclutch.com/e-verify/.
