We are seeking a detail-oriented and organized Jr. Business Analyst to join our team. In this hybrid role, you will play a crucial part in supporting our ServiceNow transition and other knowledge management initiatives. You will be responsible for a variety of tasks, including content review, article creation, reporting, and Salesforce support. If this sparks any interest, apply now!
Duration: 6-month contract w/ potential to extend
Location: Hybrid - Owings Mills, MD (3 days onsite, 2 days remote)
- The team typically comes in Tuesday-Thursdays.
- Candidates will need their own device to log into Citrix on their remote work days.
Rate: $20.00/HR + benefits
QUALIFICATIONS:
- Eagerness to learn
- Time management
- Problem solving
- Attention to detail
RESPONSIBILITIES:
Article Review and Creation:
- Assist in the content review process for ServiceNow transition.
- Organize and manage content review information.
- Create and update articles based on myHR Knowledge Intake requests.
MyHR Banner and Promotion:
- Develop and maintain banner and promotion ideas for myHR.
- Create and manage a content promotion schedule.
Reporting:
- Prepare weekly and monthly reports on knowledge management activities.
- Organize and save reports for quarterly analytics.
Salesforce Support:
- Participate in SFDC testing processes and UAT.
- Conduct regular access audits and reporting.
Project Management:
- Assist in gathering technical requirements and tracking project status.
- Maintain project documentation and coordinate with stakeholders.
