Odyssey Systems is currently recruiting for an Operations Director. In this role, you will manage and lead the success of a portfolio of programs within Odyssey's C5ISR Business Unit. This individual will execute their respective portfolio of programs in close collaboration and accordance with company and customer objectives. You are responsible for the assigned portfolio's operational management and supervisory, administrative, and financial functions. This position will manage Program Managers, Task Leads, and other staff members, ensuring high-quality operational performance standards are achieved. They are responsible for maximizing customer satisfaction and emphasizing employee engagement. Associate Directors also manage and lead subcontractor relationships in their areas of responsibility. They also play a critical role in enabling growth and new business development through consistent and collaborative integration with our Business Development team.
Odyssey's C5ISR Group supports a wide range of customers for C5ISR (Command, Control, Computers, Communications, Cyber, Intelligence, Surveillance and Reconnaissance). Our support plays a crucial role in the ability to coordinate and control the assets needed for warfighter mission success.
Duties include, but are not limited to:
- Plan and execute projects and customer engagements to achieve client objectives, milestones, and program benchmarks.
- Contract Execution
- Perform as liaison between Odyssey Operations leadership and C3BM Customer
- Actively engage with C3BM customer leadership team, including Integrating Program Executive Officer, their Division, and Functional staff members
- Coordinate with Odyssey hiring organizations to ensure C3BM support requirements and staffing needs are met
- Understand and engage in C3BM functionality and C3BM’s role in integrating PEO
- Coordinate across associated Service level organizations and various locations to facilitate communication and coordination
- Support direct contract needs, including acquisition and other C3BM task functions as needed to support customer organization requirements
- Identify task requirements, interdependencies, and key resources for project success.
- Set goals, benchmarks, and objectives with progress milestones to measure success.
- Manage subcontractor relationships and engagements when required.
- Continuously measure task performance, reporting progress, risks, issues, problems, and variances from benchmarks.
- Ensure team performance consistently meets or exceeds established customer satisfaction benchmarks.
- Develop and foster solid customer relationships and maintain healthy management relationships.
- Meet regularly (typically biweekly/weekly) with the CORs to provide status on contract and schedule; and have semiannual or bimonthly meetings with the division leadership (director, SML, deputy director, etc.) to share status and get feedback.
- Provide feedback and value-added recommendations and communicate effectively with customers and managers to anticipate, identify, and eliminate project deficiencies or issues.
- Communicate and meet frequently with the customer(s) to anticipate emerging requirements and develop effective support solutions.
- Partner with Talent Acquisition to attract, recruit, and retain team members who meet or exceed customer requirements and Odyssey's high standards.
- Plan and budget for all resources required to develop, motivate, and reward team members and staff to achieve and recognize employee accomplishment and retention goals.
- Work with the Contracting Officer Representative and PMs to ensure that needed funding is obligated.
- Delivered monthly status reports and vacancy CDRLs, reviewed quarterly and annual surveillance, and assisted with other contract deliverables.
- Track costs and compare them to established budgets monthly, conducting variance analyses as required.
- Employee Relations
- Provide guidance, feedback, and coaching in support of employee development.
- Identify and help satisfy development needs, advocate for and project budget requirements to meet those needs.
- Develop and document personal and professional development goals that support individual, project, and organizational goals.
- Work with the Odyssey Business Development and Proposal team to promote and enable company growth by developing and supporting business development and capturing strategies.
- Develop and document customer profiles and support competitive planning and analysis.
- Participate in Capture and Proposal development and proposal review activities.
- Help coordinate Odyssey corporate resources in support of proposal activity, including data gathering and reviews.
- Facilitate company communication and ensure consistent corporate messaging.
- Communicate and visit team members concerning program status, performance, corporate policies and initiatives, corporate news, and other projects, sites, and corporate developments.
- Communicate regularly with the team about program status, customer status, anticipated resource requirements, and business opportunities.
- As appropriate, carry and relay corporate messaging to customers and sub-contractors.
- Leadership Attributes
- Proven record of managing multiple staff within departmental, programmatic, or functional areas to ensure results.
- Experience preparing and presenting results related to programmatic or functional progress to customers and corporate leadership.
- Exceptional cross-functional team player
- Ability to set and convey priorities to meet objectives.
- Demonstrate sound character and ethical behavior.
- Accepts accountability to Customers (internal and external), corporate leadership, and employees.
- Proven ability to provide timely feedback to employees.
- Ability to create a positive work environment.
- Willingness and experience in building employee trust
- Proven ability to interface effectively and professionally with the Government client on all aspects of contract execution and quality support delivery.
Citizenship: Must be a US citizen
Minimum Required Qualifications
Clearance: Ability to obtain a Secret level clearance
Education: Bachelor's Degree in a Business or Technical Discipline
Years of Experience: 10 plus years of comparable experience within the C5ISR mission set, including previous senior management experience in the delivery of technical and management services (Program Management and Operations execution)
Preferred Qualifications
Clearance: Active Secret Clearance
Education: Master’s degree in business or another relevant field
Technical Skills
- Ability to work effectively with a broad range of people with various technical skills and experience.
- Ability to react quickly in a rapidly changing environment, motivate and manage a team, and support staff
- Ability/experience managing professional personnel in a defense environment.
- Ability/experience managing contract execution in a defense environment (hours, vacancies, funding, performance, quality)
- Ability/experience managing contract financial execution/tracking/expenditures in a defense environment.
- Ability/experience interfacing regularly with Government clients (Military and Civilian) on all aspects of contract execution.
Interpersonal Skills
- Strong Leadership skills and experience
- Experience leading portfolios of 100+ employees
- Strong organization skills and ability to manage shifting priorities
- Excellent interpersonal skills
- Strong communication skills with the ability to speak to all levels of the organization, as well as external customers
- Strong customer relationship-building and management skills
Additional Information
Must be local to Hanscom AFB (Lincoln, MA) or the National Capital Region with the ability to travel up to 20% to support the customer and contract
