W2 Only - no sponsorship available
Join our client as a Business Analyst/Production Support Analyst for a contract to hire position! In this role you will work in the Philadelphia, PA office 3 days/week.
Key responsibilities to include:
- Production support: Assess and research inquiries from multiple business areas for resolution. Assign and coordinate with IT areas and/or vendor support. Manage relevant communication and updates with impacted stakeholders.
- Assist in checkout of production releases as needed.
- System support: Assist in developing processes and performing system administration tasks as needed.
- Project support: Assist in determining requirements, impacts, developing documentation, procedures, and guides.
- Serve as an internal expert regarding use of the applications.
Personality traits necessary to be effective with the team:
- Looking for a Business Systems Analyst that is very confident and can communicate with an executive level audience.
- The best candidate will be outgoing, confident and have excellent communication skills as they will work with all audience levels.
- Adaptability and multitasking are critical for the success of this role.
- The ability to work well under general supervision and work well independently.
Business Analyst Competencies:
- SDLC Knowledge/Experience
- Service Now/Ticketing Systems
- Executive Stakeholder Experience
- Creating Documentation
- Develop Requirements
- MS Office Suite
- MS Azure DevOps – a plus
- Health Insurance Experience and/or Knowledge
- Customer Service Experience
- Business Systems Analyst Experience - 2-3 years
