Position: VP Of Aftermarket
Pay Rate/Salary: $150k-215k
Location: Modesto, CA
Schedule: Monday - Friday 8am - 5pm
Job Description: The VP of Aftermarket is responsible for overseeing the growth, trajectory, development and daily activities of the Service Departments, Compressor Rebuild Department, Compliance Department and Parts Department to ensure internal and external customers’ needs are met and exceeded.
Duties and Responsibilities:
• Drives a one team one purpose collaborative mentality across all divisions of the company
• Strategic department planning and business development
• Oversight and management of Service, Rebuild, Compliance and Parts departments
• Oversight and management of department Managers and all Aftermarket personnel to ensure that company and department objectives are met.
• Oversight and management of Aftermarket sales staff and administrative staff to drive sales efforts company wide
• Responsible for preparation, achieving and maintaining department budgets
• Oversee invoicing process to ensure departments are meeting margin targets
• Continually work to achieve the most efficient and effective department structure and organization, processes, procedures, standardization, through continuous improvement, etc.
• Work with Service Department Leaders to develop their management and leadership skills while possessing the skills and abilities to performance manage individuals as needed.
• Develops and implements methods to record, assess and analyze customer feedback
• Drive a safety centered culture where safe work practices are taught, expected, and exemplified
• Ensure that customers’ needs, and expectations exceeded
• Acts as a liaison between the Aftermarket and other divisions in the company.
• Interface with customers and develop solutions to address their needs and requests.
• Develop partnerships with customers by setting and holding personnel accountable to keeping achievable commitment dates, understanding customers’ product, requirements and style of operating.
• Coach team members in how to develop and sustain customer partnerships. Make our customers’ vision/mission/goals, ours as well.
• Coach and hold team members accountable for effective communication and interaction with customers.
Personnel Coaching
• Work with Human Resources & Safety in ensuring compliance with company policies and safety standards.
• Ensure all assigned team members understand systematic problem-solving methods.
SUPERVISORY RESPONSIBILITIES:
• Recruits, interview, hires, and supports the training of supervisory staff
• Oversees the daily workflow of the department(s)
• Establishes regular communication with Department Heads/Mgr.’s to maintain a good flow of communication
TRAVEL:
Travel is expected for this position, based on the duties to service the needs of the customer(s).
REQUIRED EDUCATION & EXPERIENCE:
• Bachelor’s Degree in Business Management or equivalent
• 10 years of experience in the industry with increasing responsibilities and supervision
• 5 years of experience managing various levels of staff including supervisory positions
