Experiences Market Lead

Cypress HCM • united states, united states, us • 2m ago

Experiences Market Lead, 33856617

Who you are:

As a Market Leader, you are an entrepreneur at heart, passionate about building businesses within your market. You are the embodiment of what it means to be a host, serving as the representation of our brand to the host community. You exude the qualities that define a great host, inspiring others to follow your lead. You enjoy developing experiences for communities and individuals, driving growth across your market, and supporting local hosts in enhancing their business skills as they relate to their experience. You demonstrate strong leadership ability, focusing on excellence, quality, and consistency for our hosts and guests. Even when you’re not present, you maintain a constant influence in every experience—articulating the vision to create unique and memorable experiences for our hosts and guests. As a Market Leader, you work with others to foster a community where everyone is connected and inspired to do their best work.

What makes a great Market Leader:

· You are an entrepreneur who builds and scales businesses.

· You are a strategic thinker and problem solver who uses data and local expertise to improve your market health

· You are a recruiter who attracts and nurtures talent.

· You are a connector who builds strong relationships within Airbnb and the local community

· You are a role model who inspires excellence.

· You are a presenter who communicates effectively.

· You are a tastemaker on the pulse of understanding the best experiences in your market.

· You are a partner to the policy team, ensuring alignment with local regulations.

· You are a member of our quality team, upholding standards.

· You are a partner to the Community team, leveraging local expertise to advocate for the unique needs of our host community.

· You are an advocate for the authentic local perspective.

· You engage host, building lasting relationships and retention

· You work with host and HQ to drive engagement and demand

· Key Functions: Supply strategy, Acquisition, retention & quality

Acquisition

· Has a creative, curatorial eye, and a knack for trendspotting

· Has a sharp sense for identifying potential hosts, tastemakers and experiences that represent the current cultural pulse of their city

· Is a natural culture connector and knows all the hosts in the market.

· Actively recruits the best hosts in the market.

· As a personal relationship with all local ambassadors in the market.

· Works with our agencies on sourcing needs.

· Strategic partnerships: Collaborate with local businesses and organizations to drive unique, high quality supply

Entrepreneurship and business development

· Market optimization: Identify new opportunities for growth and innovation with the market

· Host business support: Support hosts in developing their business skills, including marketing, operations, and CS

· Collaborate with hosts to provide personalized insights and actions that enhance performance, boost bookability, and maintain high-quality standards, driving overall market success

Problem solving and host advocacy

· Partner with Community team to elevate insights and concerns to Airbnb leadership

· Collaborate with

· Support hosts in navigating their individual challenges and finding innovative solutions

Quality

· Personal inspection of all experiences in the market.

· Actively participates and experiences.

· In partnership with Community, occasionally host activities to demonstrate best practices and inspire hosts.

· Loves being a host and will role model the activities, possibly being a host for one of the activities in the market on occasion.

· Reads customer feedback and reviews from surveys in his market.

· Follow up on customer host satisfaction issues in the market.

· Works with the local Airbnb team around policy and legal concerns.