The William Warren Group, Inc. (WWG) is a privately held, entrepreneurial self storage development, acquisition, property, and asset management company based in Santa Monica, CA. Since our inception in 1994, our focus has been on investments in major metro markets across the United States that offer significant cash flow, revenue growth, and long-term capital appreciation opportunities. The company owns and operates the StorQuest Self Storage portfolio of storage assets.
When you join The William Warren Group family, you are tapping into the power of a different kind of brand. We seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place.
How you will make a Difference
As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. You'll provide technical assistance to employees, troubleshoot issues, and maintain our systems.
Responsibilities:
Technical Support:
- Provide first- and second-level technical support for computer hardware, software, and network issues.
- Document and resolve support tickets, ensuring detail oriented timely responses and accurate resolutions.
- Create and maintain knowledge base articles to assist users and streamline support processes.
- Troubleshoot intermediate networking issues for branch offices.
- Document knowledge base articles to refine help desk workflows.
User Management:
- Onboard and off-board users- administer all user accounts and groups on all systems which includes but not limited to: setting up new users, changes to user accounts and termination of accounts upon employee separation while managing user accounts and permissions across all systems.
- Configure computer hardware, smart devices, and install software, ship/collect equipment from branch offices.
- Coordinate equipment shipping and collection for branch offices.
- Assist with office moves and relocations.
System Maintenance:
- Track and update computer inventory to ensure accurate records.
- Manage, update and track internet and phone services for branch offices, including upgrades and vendor coordination.
- Oversee and coordinate with external vendors for security gate, internet, and telephone services.
On-Call Support:
- Be available for off-hours support and maintenance as needed, including weekends.
Please note that you may be asked to perform a variety of duties from time to time, which may not fall strictly in your job description. For a variety of business, safety, and technical reasons, it is necessary that all positions at WWG maintain a high level of flexibility in reference to duties you will be expected to perform.
What Makes this Opportunity Awesome
- Make a difference and have a positive impact.
- Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.
- Contribute creatively to the organization’s success by generating new and useful ideas
About You:
- Education: BA/BS Degree Preferred
- Experience: 2-3 years’ IT experience. Proven experience as a help desk technician or other customer support role
- Technical Skills: Extremely proficient with Windows and have a strong understanding of basic networking concepts, experience managing and maintaining Active Directory, ticketing system and Google Workspace. Strong technical skills with experience in troubleshooting computer hardware, software, and networking issues.
- Organization/Multi-tasking: Exceptional organization skills with the ability to allocate one’s time effectively, work under pressure, and meet tight deadlines; ability to handle multiple demands and competing priorities; ability to prioritize workload; and an ability to work at a detailed level. Energetic self-starter with an ability to thrive in a fast paced environment; Flexibility to adapt to changing priorities and responsibilities.
- Advanced Troubleshooting skills: Excellent problem-solving and analytical abilities.Ability to research and resolve issues, creative thinker, work autonomously, quick learner with the ability to adapt to new technologies
- Relationship skills: ability to develop and sustain cooperative working relationships – both internal and external.
- Proficiency in English and excellent communication and Interpersonal skills
- Ability to work independently and as part of a team.
At The William Warren Group, we believe in the talent of our people. It is our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It is what makes us uniquely WWG. Ready to create the extraordinary? Come join us!
Additional Perks for eligible employees:
Medical, Dental and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Performance-based Bonus
Team-building Events & Activities
Employee Assistance Program
Pet Insurance
The William Warren Group and StorQuest say NO to drugs
Equal Employment Opportunity
WWG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWG is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
To learn more about our awesome company check us out on www.williamwarren.com and to apply visit www.williamwarren.com/careers
