JOB ID: 80382
Excellent opportunity with a Fortune 100 Company! This is a Permanent position.
What you'll do:
- Consult with clients to deliver a comprehensive solution
- Guide and drive the client towards the best solution for their business needs
- Analyze existing systems, interface requirements, business processes
- Partner with clients to understand their business and related needs
- Incorporate new processes, tools and approaches when recommending an solution
- Utilize broad knowledge to recommend solutions to the client when appropriate
- Understand client business issues and concerns and recommend and implement appropriate solution
- Interact/collaborate with associates in sales and customer service
- Maintain and expand knowledge and proficiency on implementation job function, products/services and implementation best practices
Completes complex projects including:
- Calculation updates, special reports, tax amendments, company setup, troubleshooting
- PTO, OT, Double Time, etc. researches historical data for adjustments needed
- Researches Benefit Accruals recalculates and imports corrections.
- Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
- Performs other related duties as assigned.
What you need to do the job:
- 2 - 3 years of experience working in a client service/customer service environment OR
- Excellent time management and communication skills
- Proficient using Microsoft Office
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Proven ability to maintain focus and work effectively with multiple demands
- Ability to work as part of a team to accomplish tasks
- Strong client relationship skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
- Proficient in the latest web technologies and working knowledge of various operating systems
- Excellent analytical skills and time management skills
- Excellent communication skills both verbal and written
- Proficient using Microsoft Office
