A healthcare organization in New York City is actively seeking an experienced healthcare operations professional to join their team as their new Practice Manager.
About the opportunity:
- Setting: Outpatient - Ambulatory Care
- Schedule: Monday to Friday
- Hours: 8:00 AM - 4:30 PM
Responsibilities:
The Practice Manager will:
- Ensure smooth daily operations and progress toward clinic goals, including enhancing patient experiences, team satisfaction, workplace efficiency, and task completion
- Develop and implement administrative policies and procedures
- Hire, evaluate, and train staff, providing support and direction to enhance performance and skills, ensuring proper onboarding and monitoring team member performance
- Communicate and collaborate with facility staff to improve system-wide performance
- Manage and track registration errors, discussing issues with team members
- Create, edit, and manage physician schedules to optimize patient scheduling and minimize no-show rates in line with the annual budget
- Troubleshoot operational issues such as equipment failures, patient complaints, inefficiencies, and workplace conflicts
- Oversee inventory and supply management, maintaining relationships with vendors, and ensuring compliance with regulatory and quality standards like Joint Commission and Department of Health
Qualifications:
- Bachelor's Degree
- 3+ years proven experience in managing and overseeing operations in an ambulatory care setting
- Strong leadership skills with the ability to effectively manage and motivate staff
- Comprehensive knowledge of healthcare regulations and compliance, including familiarity with Joint Commission and DOH standards
- Excellent organizational and multitasking abilities, ensuring efficient patient flow and resource management
- Demonstrated financial acumen, including budgeting, billing, and revenue cycle management
- Exceptional communication and interpersonal skills to collaborate with healthcare providers, staff, and patients
Desired skills:
- Master's Degree
- Proficient with EMR (Electronic Medical Record) Meditech
