Job Title: D365 Program Manager
Location: Onsite to SFO (Emeryville, CA
Job Type: Full-time/ Contract
Job Description
:This role must be senior person (12+ years) who can do program management of an enterprise level account
Please find someone with the followin
- g.Ready to work from SFO (Emeryville, C
- A)Good Program Management & Project Management Experien
- ceAble to communicate clearly and organize + express thoughts clear
- lyExperience in delivering Data (ETL) and Dynamics (F&O, Commerce, CRM) projec
ts
SUMMA
RY:Client is looking for a Program Manager to join our onsite delivery team to manage program which will have multiple projects for effective executi
on.As the Program Manager you will lead portfolio of customer projects for successful delivery. Provide overarching support and thought leadership to project teams, provide value add and enable new business opportunities, support account team for overall growth of the account. You will be the face of Client and expected to manage customer communication efficiently, manage expectations, resolve conflict (both internal and external) and address escalations. Manage and drive executive review meeting with internal and external stakeholder (weekly, monthly, and quarterly). Mentor, and coach the respective delivery team membe
rs.Qualificati
o
ns REQUIRED SKIL
- LS:Degree in Computer Science or related stream from a reputable institut
- ion12+ years of total IT experience with at least 5 years managing large projects/ prog
- ramStrong experience working in an Onsite-Offshore mo
- delSuperior problem-solving skills, leadership qualities, influencing, communicating, and consulting skills, team/interpersonal skil
- ls.Strong analytical and creative problem-solving ski
- llsStrong organizational skills; works well under pressure and with minimal supervis
- ionExcellent verbal and written communication ski
- llsAbility to manage & drive projects with metrics and data, create structure and templates as necessary for project revi
- ewsAbility to effectively drive execution and own responsibility for overall success of proje
c
ts REQUIRED COMPETEN
- CY:Risk Management – Should be able to evaluate Risks at the project and account level on a continuous basis, and proactively discuss internally to come up with the Mitigation/ Contingency P
- lanTaking Ownership – Should be able to anticipate, articulate and take ownership of customer’s concerns and track it to clos
- ureExec level communication Skills – Should be able to articulate thoughts with the Client/Customer senior managem
- entStrategic Thinking – Should be able to think strategically, analyze data and present various options to the senior management/exec le
- velTeam Player – Should be able to collaborate with the multifunctional customer and Client t
- eamSocial Skills – Should be ableto have a meaningful conversation, set and manage customer expectations, and build a rapport at all levels with the custo
m
er NICE-TO-HAVE SKIL
- LS:Professional certifications preferred (PMI , Scrum Master, Kanban, SA
- Fe)Managing Agile project execution using VSTS/Azure DevOps prefer
- redGood understanding of the validation/qualification processes in a regulated environm
- entGood understanding of D365 F&O platform and Azure cloud services, Power BI and data analytics will be a pl
us.ESSENTIAL DUTIES AND RESPONSIBILITI
- ES:
Delivery Manage - mentDriving delivery against committed scope, timeline, and qual
- ity.Manage the end-to-end project plan across multiple responsible parties (i.e., Client, Development teams both internal and external, business leads, testing teams, e
- tc.)Attending the daily sprint initiatives and eliminating blockers affecting task prog
- ressDemonstrate thought leadership in discussions with business partners to ensure delivery of the most effective solutions, involving Client Practice Owners and SMEs as required, for the identified business objecti
- ves.Ensure and engage Client Project/ Product owner and key Stakeholders during early stage to avoid risk of potential re
- workNegotiate with Client, manage and set expectations, and follow Change Management process, as needed, to accommodate any business-critical items during the project execution to avoid scope creep and project over
- run.Driving experimentation and continuous improvement with the most suitable agile practices and tools for the engagem
- ent.Collaborate with the offshore teams and provide estimates on the amount of time needed to deliver a given t
- ask.Prepare weekly status reports and reviewing them account manager and the cli
- ent.Proactively addressing all the internal and external risks, issues and dependencies with budgets and peo
- ple.Own project escalation review meetings and provide necessary inputs to the account team for speedy closure of the escalat
- ion.Keep the Account Playbook current with regular upda
- tes.Be Client project team's point of contact for project-specific follow-ups with custo
- mer.Be aware of customer delivery process and make necessary changes to the delivery process to align with the customer’s proc
- ess.Measuring performance of the client t
eam.People Manage
- mentAbility to work collaboratively with others from any functional area or background, to influence thinking and gain accepta
- nce.Track onboarding and joining of US resources (FTE/ Contract) hired for the engagement in the acco
- unt.Maintaining communication with the Peets leads to interpret their technical and business needs, facilitate difficult discussions, and provide delivery confide
- nce.Collaborating with Peet’s team and setting up the environment (process & technology) the development/testing team needs to ensure efficient collaboration, communication, and focus on achieving project go
- als.Bringing people together to form a motivated team, protecting team members, and facilitating the delivery flow with an iterative plan to work tow
- ardsCoaching the team to help them become more autonomous, better at organizing their own wo
- rk. Maintaining a high performing team (which includes recruiting/bench development as a retention strat
egy)
Technical Compe
- tencyUnderstand customer technology landscape, including D365 F&O platform, ETL tools and data analytics, Powe
- r BI.Identify the skills required for the team to perform well in their roles or to get onboarded for new opportuni
- ties.Help the offshore team in grooming the technical tasks with less dependency on the customer’s point of con
tact.
Account Mana
gement1. Build and establish relationship with new contacts within and across departments at the customer lo
cation2. Constantly review the set objectives for an ongoing p
rogram3. Work with the Account Manager on any new opportunity in the Account and review the Opportunity closur
- e planProactively update the Account Management team of any changes at the custom
- er endInitiate and Track hiring request with the US Hiring Team for all US hiring positions (Project and Consulting) for the account and be responsible for closure of the pos
- itionsSupport the hiring team with interview process and smooth onboarding of the selected can
- didateInitiate, coordinate & drive the internal kick-off for new projects in the A
- ccountSupport Account Manager for the customer kick-off meeting of new pr
- ojectsInitiate periodic Delivery review with the Account Manager and the offsho
- re DM.Keep Client Account Management team updated of any customer escalation/ concerns/ issues at the project as well as account
- level.Initiate, prepare and actively participate in the Monthly and Quarterly Delivery Review meeting with the cu
- stomerTrack and follow up on all the existing project extensions (EE) and get SOWs created in a timely
- mannerUnderstand customer’s domain, technology landscape and strategic technology dir
e
ction
Contact D
etails:Technical Recruiter | Falcon S
mart ITLavanya Bo
nagiri,lavanya_us@falconsmar
tit.comLinkedIn: linkedin.com/in/lavanya-bonagiri-49
8a26156
