Job Title: Deal Desk Analyst
Pay Range: $39.25 - $45.89 Hourly
Hybrid - Detroit or Bay Area (2+days/week, days flexible)
Responsibilities:
- Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes
- Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring
- Lead ongoing and month end audit and quality activities
- Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
- Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes
- Ensure Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced
- Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and Reporting
- Identify, scope, and deliver process and systems changes that improve operations for the Sales organization
- Work in a dynamic environment and adapt to new business processes on a week-to-week basis
- Ability to travel to regional offices to meet directly with Sales teams and cross-functional leaders
- Models our cultural values to more junior members of the team
- Serves as a coach and mentor to other team members, assisting with onboarding, day-to-day training, coaching, and collaborating to solve business problems
- Understand end-to-end processes across OTC and serve as an expert on the roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues
- Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved
- Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on process and system changes
- Engage directly with clients as necessary through both written and verbal communications, helping to resolve OTC issues directly
- Manage escalations of all OTC issues from Sales and clients
- Demonstrate the ability to go “above and beyond” in the support of our Sales teams and clients
- Ability to travel to regional offices on a quarterly basis
- Flexibility to transition into different support roles within the team based on the needs of the business is required
Basic Qualifications:
- 2+ years of professional experience in a client facing role
Preferred Qualifications:
- Bachelor’s degree or equivalent experience
- Comfortable with change and an ability to thrive in a fast-moving environment
- Excellent interpersonal and communication skills
- Ability to learn quickly in a dynamic and collaborative environment
- Strong business acumen, organizational, time management skills and attention to detail
- Proficient with Google and Microsoft Office products
- Experience with Salesforce and Oracle is a plus
- Ability to process a high volume of transactions with accuracy and integrity
