Position Overview:
The Cashier is responsible for providing daily sales and operational support to the boutique business and sales team by overseeing POS cashier functions, customer service, as well as administrative operations. This position will work closely with all teams. This position will report to the Operations Supervisor. The ideal candidate will fully embrace Goyard’s values of exclusivity, respect, discretion, and excellence in all aspects of their work.
Cashier functions and Operations:
- POS maintenance and upkeep
- Opening and closing procedures; cash management
- Performance of various POS transactions
- Restock all necessary supplies for cash wrap and gift wrap area
- Helps maintain sales floor
- Adhere to the Goyard USA retail policies and procedures
Client Service:
- Provide all clients with prompt, attentive and knowledgeable assistance ensuring that the highest service standards are maintained always
- Ensure compliance with all company policies and procedures including refund policy
- Complete all transactions accurately and efficiently – including gift wrap
- Engage clients in appropriate conversation while completing transactions
- Provide basic store and product information to clients as needed
- Screen sales calls for retail staff
- Checks store emails intermittently throughout the day and alerts team members
Administrative
- Support and assist with back of house and daily boutique operations
- Update and complete all tracking files used for audit purposes
- Assist Operations Supervisor in all After Sales procedures
- Support in updating all marquage tracking files
- Filing one-year warranty for marquage clients
- Support daily shipping needs of the boutique: picking merchandise, packing merchandise, preparing shipping labels and coordinating daily pickups
- Other projects as assigned by Operations Supervisor
Inventory Control
- Communicate merchandise requests and transfers to all boutiques
- Assist with incoming monthly shipment and product inspections
- Responsible for maintaining a clean and organized stock room
- Participate in the bi-annual full inventories and planning
- Support the Operations Supervisor in conducting cycle counts
Profile:
Dedicated and experienced retail professional with over one year in the luxury retail sector. Proven expertise in in-store operations, including exceptional customer service, sales strategies, merchandising, and inventory management. Known for fostering effective partnerships within teams and organizations, contributing to a collaborative work environment. Possesses strong multitasking abilities and thrives under pressure, maintaining a high sensitivity to customer experiences and loyalty. Proficient in MS Office applications (Excel, Word, Outlook) and adaptable with a flexible work schedule, including evenings, weekends, and holidays.
