THE POSITION
With the guidance of the General Manager and Sales Manager, the Operations Manager will oversee the day-to-day operations, ensuring efficient and effective management of resources, processes, and personnel. The role involves strategic planning, performance monitoring, and implementing best practices to achieve operational excellence and support the company's growth objectives.
PRIMARY RESPONSIBILITIES
- Develop and implement operational strategies, policies, and procedures.
- Oversee daily operations to ensure smooth and efficient workflow.
- Identify areas for improvement and implement solutions.
- Lead initiatives to reduce costs and increase productivity.
- Foster a positive work environment that encourages teamwork and individual growth.
- Recruit, train, and supervise staff to ensure a high-performing team.
- Conduct performance evaluations and provide feedback and coaching.
- Oversee inventory management and supply chain logistics.
- Collaborate with the customer service team to resolve operational issues and enhance customer experience.
- Communicate directly with customers as needed.
- Execute pricing by calculating all costs and adding a margin.
- Participate in business planning and review meetings.
- Oversee and execute general business administration tasks.
- Manage company resources through budgeting, forecasting, and procurement.
QUALIFICATIONS
- Post-secondary education.
- Experience managing and directing a team.
- Operations experience, preferably in a manufacturing setting.
- Strong engineering foundational knowledge.
- Experience using ERP systems.
ADDITIONAL PERKS
- Ability to implement new ideas quickly without multiple layers of approval.
- Stability with a focus on long-term, sustainable growth over immediate gains.
- A fulfilling work environment where employees enjoy coming to work.
- Relationship-focused – you’re not just a number within a larger system.
- Open and honest communication, and mutual trust – your voice matters.
- Flexibility to accommodate individual circumstances as much as possible.
Our client is committed to providing a supportive and engaging work environment that fosters growth and development. If you are passionate about operations and looking to make a significant impact within a family-owned business, we encourage you to apply.
