About Retell AI
Retell AI is a powerful platform for building production ready voice AI. We recently closed a $4.5M seed round and achieved remarkable growth, reaching $3M in revenue within six months. Retell AI is proudly backed by Alt Capital, Y Combinator, and other leading investors.
Our team is composed of experts from Meta, Google, and TikTok, and we operate out of our in-person office in Redwood City.
About the role
Skills: Marketing design, Node.js
Roles and responsibilities
- Develop an in-depth understanding of our platform and assist clients with onboarding.
- Drive customer success initiatives for our enterprise customers.
- Lead customer communication efforts and manage a large, active user community.
- Gather, prioritize, and manage support tickets, working closely with product owners to ensure customer needs are met.
- Develop internal tools to automate and streamline manual processes.
- Create technical content, including blogs and YouTube tutorials, to support and educate our users.
Qualifications
- 1+ years of experience in software development or technical support. A technical background is a strong advantage.
- Bachelor’s degree or equivalent practical experience.
- A proactive, founder-like mindset, eager to take ownership and make a significant impact.
- Ability to excel in a fast-paced environment, quickly learning and adapting to new challenges.
- Strong communication and collaboration skills, with the ability to commit to decisions, even in the face of differing opinions.
- Previous experience in a startup environment is a plus.
- Previous voice AI development experience is a plus.
Benefits
- Competitive salary with an equity package.
- Comprehensive health insurance coverage.
- Meal and commute expenses fully covered.
- Option to reside at the office with your own private bedroom.
- A spacious and comfortable work environment, complete with unlimited snacks and drinks.
- A friendly office cat to brighten your day!
- The chance to innovate and push the boundaries of voice AI in a dynamic, venture-backed startup.