This role is responsible for maintaining and continually improving a formal training/qualification program for the operational teams including manufacturing, quality control, quality assurance, supply chain, MSAT, etc. The Director of Technical Learning and Knowledge Management is expected to lead a network of training professionals and align with Learning and Knowledge management professionals across the company.
Essential Functions and Responsibilities
- Identify learning and knowledge management needs, devise an organizational learning strategy, learning paths and curriculum, oversee its implementation, evaluate effectiveness through competency testing, and establish a feedback loop to ensure continuous improvement. Planning and executing on the organization’s overall Technical Learning and Knowledge Management strategy for leaders as well as employees
- Introduce new Technical Learning and Knowledge Management programs on an ongoing basis to support changing strategic objective
- Anticipate (and eliminate) future skills gaps through incisive new Technical Learning and Knowledge Management programming
- Building relationships with third-party resources, vendors and partners to roll out innovative and experiential learning models
- Offer hands-on coaching and guidance to leaders as a recognized Technical Learning and Knowledge Management subject matter expert (SME)
- Collaborate with HR leaders to implement effective deployment and redeployment strategies
- Plan curriculum design and support documentation, including drafting and approval of SOPs.
- Training and development of learning network, including mentoring/coaching to motivate and mentor peers/ staff, to foster a culture of continuous improvement and operational excellence.
- Ensure efficient operations, and compliance with cGMPs and safety regulations.
- Continuously seek and support new approaches, practices and processes to improve the efficiency and efficacy of training.
- Establish key performance indicators to measure training effectiveness.
- Create processes that enable timely and actionable performance feedback of trainees.
- Develop a comprehensive understanding of current production, QC and QA processes, as this role is viewed as a subject matter expert within specific area.
- Ensure the department understands and complies with quality standards and requirements as documented.
- Organize and update company information, such as training videos, internal data, processes, and policies
- Develop initiatives to encourage employees to share their best practices and experiences
- Create guidelines for capturing information, ensure that the right information goes to the right people, and facilitating knowledge-sharing activities like webinars, working groups, and communities of practice
- Responsible for controlling how corporate knowledge is distributed, employed, and stored. This may include implementing strategies to improve the accessibility of knowledge resources and content
- Build and improve processes to capture and spread knowledge, such as setting up meetings where employees can share insights or outlining best practices
- Develop policies and processes for creating new resources, such as data visualizations and interactive dashboards
- Performs miscellaneous responsibilities as assigned.
Required Education, Skills and Knowledge
- Bachelors degree in Science / Engineering related field such as Pharmaceutical Technology, Chemistry, Process Engineering or equivalent.
- 12+ years of manufacturing and training experience, ideally in a Biopharmaceutical environment and/or Cell and Gene Therapy.
- Proven success leading a Learning and Knowledge Management function
- Working knowledge of Learning and Knowledge Management best practices, tools, methodologies and more
- Experience leveraging digital tools to drive measurable benefits
- Knowledge of key performance indicators (KPIs) relevant to the Learning and Knowledge Management function
- Virtual learning expertise
- Lean Practitioner and certified Green Belt, ideally Black Belt Certification
- Strong Project Management skills combined with a structured and solution-oriented work approach
- Excellent communication skills and interaction with all kinds of internal and external interfaces
Preferred Education, Skills and Knowledge:
- Masters degree in Science / Engineering related field such as Pharmaceutical Technology, Chemistry, Process Engineering or equivalent. Degree(s) in Industrial Engineering.
Salary Range: $245-260K/yr, 20% target bonus** Based on experience
