Title: Sales Operations Coordinator II
Location: Philadelphia, PA
Type: Contract
Our client is seeking an Operations Coordinator IV who will be responsible for p roviding support in sales administration, generating sales-related reports, and acting as an extension of the sales team. Will be responsible for reporting and providing data entry and reconciliation to ensure accurate month-end affiliate revenue booking and processing. Identifies and quantifies billing adjustments to sales force and work order errors to improve work order accuracy throughout the Product Sales division. Works with moderate supervision / guidance. Accountable for individual results and impact on team.
- Key Accountabilities:Researches unreported/unpaid accounts and ensures the timely collection of revenue through communication with distributors.
- Provides additional data entry to update affiliate information to ensure all is continually accurate and up-to-date.
- Undertakes all aspects of credit control work including production of reminder letters, frequent contact with clients by phone and email, and resolves fee related issues.
- Reviews client ledger balance reports with Product Sales team, taking all necessary action in relation to client funds and any other points arising from the review.
- Coordinates data collection from internal and external personnel, entering into standard and customized report formats, and generating reports, as requested.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Required Skills:High School or equivalent
- Generally requires 2-5 years related experience
- Smartsheets, Salesforce & experience with project management
- Attention to detail, problem solving, analytical thinking, adaptability, team collaboration, technical proficiency, strong interpersonal communication, and the ability to work in a fast-paced environment.
- Preferred Skills:Previous Sales experience
- Previous telecom / cable work experience
- CRM skills
- Intermediate Excel/MS Office
- Avaya & CSG experience
- Call center experience
- Strong customer service background
- Ability to read contracts
