Business Unit Manager
Company Overview
Phase Partners is an Atlanta-based, for-profit company committed to helping churches have greater impact in their communities by adopting multi-use strategies that enhance the effectiveness and use of their spaces. Phase is proud to have developed a suite of financial, educational, operational and coaching tools along with a managed services partnership or Franchise Agreement to help churches activate this space and positively impact their community. With Phase as their partner, churches can convert their underutilized buildings into preschools, event spaces and co-working areas and once again become a sustainably thriving facility at the center of their community. For us, good stewardship means more than just preserving resources—it’s about utilizing them to create meaningful, lasting impact.
The Role
The Phase Family Center Business Unit Manager is responsible for overseeing the operations and performance of multiple preschool learning centers within a designated region. This role ensures that each center adheres to franchise standards, maintains high-quality child care, meets financial targets, and delivers excellent customer satisfaction. The Business Unit Manager provides strategic leadership, supports financial management, and enforces quality control measures. Additionally, the Business Unit Manager is tasked with staff development, marketing efforts, and building strong community and church partnerships. The position focuses on driving center growth through operational efficiency and leadership, ensuring alignment with the organization's overall vision, mission and objectives.
Key Responsibilities:
1. Leadership and Operational Support:
- Serve as the primary liaison between the Franchisee Business Administrator and Preschool Center Directors to ensure alignment on performance goals.
- Provide guidance and best practices for day-to-day operational management, including financial performance, staffing, and quality control.
- Lead regular performance reviews and strategy sessions with center leadership to address challenges and opportunities.
2. Financial Management:
- Oversee financial performance of centers, including managing expenses to 65%-70% of revenue.
- Utilize budgeting tools and financial reports to track key metrics such as gross revenue, labor costs, and enrollment figures.
- Work closely with center teams to achieve financial targets, ensuring efficient allocation of resources.
3. Quality Control and Compliance:
- Conduct semi-monthly Quality Control (QC) visits to centers, ensuring compliance with brand standards and regulatory requirements.
- Ensure centers maintain a Secret Shopper score and Quality Control Inspection score of 95% or higher.
- Train center staff on operational best practices to enhance quality, safety, and customer service.
4. Customer Satisfaction and Reputation Management:
- Implement Phase Family Center standards for all customer-facing activities, ensuring a superior parent and child experience.
- Maintain and enhance the online reputation of centers, with a goal of maintaining a Facebook and Google rating of 4.8 or higher.
- Address any customer service issues and provide guidance on improving parent-teacher engagement and communication.
5. Enrollment and Marketing:
- Support Phase Family Center corporate marketing staff in meeting enrollment targets by providing training on effective lead management, tours, and enrollment systems.
- Monitor key enrollment metrics (e.g., conversion rates from tours to enrollments) and train center teams on techniques to improve performance.
- Ensure centers adhere to marketing and advertising guidelines, including a local ad spend of 3% on a rolling 3-month basis.
6. Staff Training and Development:
- Deliver monthly training sessions to local preschool center teams on various topics, such as customer service, compliance, and enrollment best practices.
- Provide ad hoc coaching and training based on center performance or operational challenges.
- Develop a talent pipeline and work with center leadership on staff recruitment, retention, and professional development strategies.
7. Community and Family Engagement:
- Ensure centers execute community engagement activities and family engagement programs in accordance with brand standards.
- Train center staff on how to effectively engage with their local communities and foster partnerships with local organizations.
- Lead efforts to build strong relationships between centers and church partners, supporting shared events and activities.
Key Performance Indicators (KPIs):
- Gross Revenue: Centers meet or exceed monthly revenue targets based on projections.
- Expense Management: Centers maintain operating expenses between 65%-70% of revenue.
- Enrollment: Centers achieve a target of 87% licensed capacity on a 6-month rolling average.
- Customer Satisfaction: Centers maintain a minimum online rating of 4.8 on Facebook and Google.
- Quality Control: Secret Shopper and QC Inspection scores are 95% or higher.
- Marketing & Engagement: Centers meet or exceed local ad spend and engagement event requirements.
Qualifications:
- Proven experience in managing multi-unit operations, preferably in childcare, education, or franchise environments.
- Strong financial acumen with experience in budget management, performance analysis, and reporting.
- Ideally, candidate will have experience in local unit operations and P&L responsibility. The ideal candidate having run a small service business.
- Demonstrated leadership skills with the ability to train, coach, and develop teams.
- Excellent communication skills, with a focus on customer service and community relations.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
Training Path:
Key training topics for this role include:
- Branding & Collateral: Understanding of Phase mission, vision, and values.
- Financial Management: Use of budgeting tools and expense management.
- Customer Service: Best practices in customer-facing activities.
- Community Engagement & Family Programs: Execution of engagement programs and events.
- Quality Control: Maintaining operational standards and compliance.
Compensation:
- Base Salary: $90,000 per year, with Bonus target to $120,000
- Bonus Structure: Performance-based bonuses tied to achieving KPIs, including financial performance, enrollment targets, and quality control metrics. Annual bonus potential up to 30% of base salary.
- Benefits:
- Comprehensive health, dental, and vision insurance
- Paid time off, including vacation and sick leave
- Professional development and training opportunities
- Company-sponsored community engagement and family events
- Flexible work schedule with occasional remote work options
Join PHASE Partners and be a part of an innovative team that is transforming the way faith-based communities approach new business models. Apply today and help us drive success to new heights!
