A. Overall Purpose of The Job
The Senior HRBP is accountable for leading the Government Services (GS) HR function and local workforce in San Antonio for the TRICARE Overseas Programme (TOP) and other Government Services business lines, clients/contracts, e.g., The US Department of Defence, Veterans Affairs etc. This role is the primary point of contact for all day-to-day HR services delivery in San Antonio.
The HRBP role delivers the end-to-end HR services required for GS operations across the full employee lifecycle (recruitment, onboarding, performance, C&B, T&D, employee relations, organisation development/change and exit/separations), ensuring a responsive HR advisory service is delivered to business leaders, people managers and employees that comply with client contract obligation, International SOS Group HR practices and Federal & State employment and workplace regulations.
Core to this role is the ability to capture HR priorities and manage multiple activities/tasks in a fast-paced environment. This role requires an experienced senior HR professional with the breadth and depth of HR/ER technical knowledge, skills and experience to build, scale, and grow a new HR function. This role will suit a senior and experienced HR generalist/HRBP who enjoys taking a ‘hands-on’ and ‘sleeves-rolled-up’ approach with the ambition and potential to further develop the role and the San Antonio HR operation.
B. Key Responsibilities
HR leadership: Operational planning & HR Service Delivery
- Builds a deep understanding of GS/TOP structures/functions, workforce, operational delivery dynamics which inform the scope of local/site HR service delivery.
- Own and deliver HR operational services, practices, policies, standards, processes, and systems in line with GSBL, Intl.SOS direction/policies and annual business/HR cycles.
- Consults and negotiates RACIs/SLAs and costs/budgets with Regional HR shared services and CEOs.
- Ensures all HR operations are compliant with Federal/State regulatory standards and leads on any changes required to meet HR, business sand client contractual obligations.
- Provides advice/guidance and coaching to support resolution of ER casework. Must be capable of undertaking investigative work, report writing/presentation as appropriate.
- Triages and manages escalations for support/resolution, redirecting as appropriate.
- Monthly tracking/reporting on activities, progress, outcomes, and actions for continuous improvement.
Stakeholder Engagement & Collaboration
- Manages proactive relationships with GS/TOP leaders, people managers, employees, agents, partners, and vendors/suppliers and Intl.SOS peers/COE’s at site, state, regional and global levels.
- Guides and coaches leaders, people managers and own team to deliver high quality HR outcomes.
- Provides timely advice and guidance on employee relations cases, issues, and processes and engages local legal counsel as required.
- Collaborates with GS finance to ensure workforce and HR plans, costs/approvals and investments are effectively cost controlled in line with financial and client contractual parameters.
Recruiting, developing & retaining a high performing workforce.
- Leads local/geographic workforce planning to deliver current and future operational capabilities/capacities (scaling operations up/down).
- Drives local recruitment/onboarding planning processes, evaluating hiring requirements to meet ongoing business objectives with hiring managers, the TA Specialist and third-party PSLs.
- Ensures background, medical and security checks are completed and compliant with client contract specifications and Group HR policies and procedures.
- Ensures an effective onboarding, orientation and induction experience is delivered for all new hires.
- Contributes to state/regional/global TA forums, ensuring GS business needs are represented and that market insights and best channels to market are optimised for cost, effectiveness, and candidate experience.
- Facilitates local performance, reward, talent, succession, careers & mobility practices (secondments, transfers and SOFA agreements) in partnership with GS/TOP & Intl.SOS leaders and COEs.
- Builds leadership and management bench strength capabilities, by accessing COE solutions.
- Connect employees/people managers with training, learning and career development opportunities – via employee engagement and internal communications channels.
Performance Management
- Provided advice and guidance for people managers to initiative and track performance/development improvement plans.
- Leads the performance management cycle in line with International SOS practices/processes.
- Conducts PM workshops to enhance performance management skills for people managers and to demonstrate how to work with the PM system in SuccessFactors (HRIS).
- Continuously reviews and improves performance management process and ensures that performance policies are updated to support changing business priorities and deliverables.
Employee Relations
- Partners with the business and relevant parties to address employee relations issues.
- Ensures all policies and standards are complied with – gives advice, support, and guidance to deliver all employee lifecycle activities/services.
- Conducts investigations, documents findings and provides recommendations, maintaining the appropriate levels of confidentiality.
- Seeks legal counsel as appropriate on any proposed employee relations action plans.
- Influences and implements alternate dispute resolution processes to resolve conflicts and disputes.
Compensation & Benefits
- Works with GS payroll, BC Timekeeping and finance teams to ensure on-time payroll delivery.
- Undertakes salary benchmarking exercises in collaboration with the Regional C&B Specialist.
- Assess recommendations for increments and salary adjustments for approval via the GS/TOP RemCo or GAAP Terms of Reference.
Organisation Design, Project & Change Management.
- Act as an internal consultant, working with key decision makers to define organisation development, culture and change projects for ongoing business and continuous improvement projects.
- Coordinates activities/resources of project teams to ensure achievement of key milestones and project progresses to agreed timescales with business leaders/stakeholders.
- Measures change programmes to ensure delivery of intended outcomes and alignment with cultural values.
Employee Engagement & Culture
- Leads and manages employee engagement activities in conjunction with the GS/TOP business leadership team, people managers, COE’s and other stakeholders.
- Drives and implements strategies/initiatives that supports a high-performing culture and growth culture.
- Contributes to internal communications/campaigns to support people, organisation and culture development priorities.
People & HR Analytics & reporting
- Manage the GS/TOP workforce profile/data and provide monthly reports/dashboards for workforce data/analytics to track changes and anticipate issues, e.g. status of core HR cycles e.g., performance, reward, careers, development, mandatory training compliance, talent etc.
C. Job Profile
Required Work Experience
- Ability to operate as a Senior HRBP serving a multi-disciplinary workforce and client group. Prior HR experience in a medical/insurance or military health setting is advantageous, but not essential.
- Managing HR operational service delivery across the full employee lifecycle and ability to interpret and implement international policies, standards, and practices for localised delivery.
- Creating and executing HR plans/roadmaps which support delivery of HR, people, culture, and organisation development practices and projects.
- Acting as an internal consultant to senior leaders to co-create/deliver organisation development and change projects.
- Workforce planning and recruitment of managerial, medical, and operational delivery roles.
- Ability to work with a global HRIS (Success Factors) including data/dashboard reporting and converting data into practical business insights and intelligence.
Required Skills and Knowledge
- Senior HR generalist skilled in adapting HR services to business needs.
- Professional partner to leaders, managers, employees, and HR peers globally.
- Analyzes international organizational dynamics and geopolitical changes.
- Diagnoses and addresses performance gaps in structures, systems, and processes.
- Excellent communicator, influencer, and negotiator in diverse, fast-paced environments.
- Effective in matrixed organizations, optimizing resources and coaching colleagues.
- Proficient in people and data analytics, converting data into business insights.
- Manages projects to meet deadlines while providing responsive service to stakeholders.
Required Qualifications
- Educated to degree level, or equivalence by experience ideally supported with a relevant professional HR qualification/certification, e.g., SHRM etc.
- This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.
Required Languages
- Ability to communicate in English fluently (oral and written).
- Ability to speak Spanish is advantageous.
Other Requirements
- This role is fully office-based.
- Overseas travel with some overnight stays will be required from time to time.
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
