About the Role:
The application specialist assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the application specialist must demonstrate patience and empathy. The application specialist must ensure that the application is completed fully and accurately.
Full-time position
Location: Brooklyn Park, MN
Hours of Operations are flexible: Monday - Friday 8:00am - 8:30pm CST
Responsibilities:
● Completes the online application for the claimant.
● Asks a series of personal and medical questions.
● Uses several systems to complete the process. Website, internal, and order management
systems.
● Demonstrate Empathy, Compassion, and Patience.
● Maintain confidentiality of sensitive information
● Meet productivity and quality goals.
● Use of call management software to answer calls, adhere to specified schedule, and breaks.
Qualifications:
● Previous experience in a call center environment preferred.
● Customer service orientated with demonstrated ability to show empathy.
● Excellent written and verbal communication skills
● Must be patient and inclined to help others.
● Must be detail oriented.
● Ability to achieve high productivity and quality standards.
● Proficient working knowledge of Windows OS, Internet, and associated software.
● BILINGUAL - English/Spanish a plus.
