Global Customer Success, Junior Business Systems Administrator (Atlanta, GA)
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform worldwide.
In this role, we are looking for someone who possesses a blend of technical expertise, strong collaboration skills, and a proactive mindset. The Jr. GCS Business Systems Administrator will update employee metadata and permissions for Global Customer Service tools and systems. We aim to be recognized as the best and most trusted customer experience brand in the world!
This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
What You'll Do
- Onboard, update, and offboard personnel in GCS systems, collaborating effectively with internal and external stakeholders.
- Conduct regular audits to ensure employee permissions and metadata accuracy in GCS systems.
- Develop ad hoc reports and analyses to assess the state of employee metadata and system performance, ensuring accuracy and compliance with organizational standards.
- Maintain proficiency in GCS systems, including Twilio, Amazon Connect, and StubHub proprietary tools.
- Collaborate with cross-functional teams to identify opportunities for system improvements and enhancements, advocating for changes that align with organizational goals and priorities.
Who You Are
- Attention to detail - Accurately and thoroughly accomplishing tasks, ensuring precision and quality in work output.
- Technical Proficiency - Expertise in system configuration, maintenance, and analysis, coupled with proficiency in relevant software and tools.
- Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Data literacy - Able to comprehend, analyze, and communicate with data effectively.
- Manages ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.
What You've Done
- 2+ years working in Customer Service or with Customer Service teams.
- Proficiency with Salesforce or similar CRM softwares.
- Proficiency with Microsoft Office (Excel, Word), Salesforce, or similar software.
What We Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
- Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.
About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences. Join our team for a front-row seat to the action.
We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
